Waveguide LLC · 1 month ago
LEAD TECHNOLOGY ADVOCATE - PENNINGTON, NJ
Pennington, NJ
Full-time
Onsite
Mid, Senior Level
$68K/yr - $75K/yr
3+ years expWaveguide LLC is an internationally renowned independent consultant in audiovisual design and information technology. As the Lead Technology Advocate, you will oversee the daily operation, coordination, execution, and support of audiovisual systems in a fast-paced conference center environment.
ConsultingInformation TechnologySoftwareTelecommunications
Responsibilities
Oversees testing, maintenance, asset management, operation, and tear down of audiovisual (AV) and videoconference (VTC) equipment; (e.g., video data projection systems, computers, audio- and videoconference equipment, microphones, video cameras, audio systems, and operation of integrated AV systems)
Provides best effort assistance to fulfill any audiovisual technical requirements as assigned
Provides a monthly report containing room usage data, open action items, equipment maintenance, and upcoming preventive maintenance schedules
Maintains the process used to create trouble tickets, customer issue resolution logs, and asset management
Executes all aspects of videoconference support including call set up, end user training, troubleshooting, and follow through on escalation of issues
Provides consultation and education to all levels of end users on presentation technologies
Troubleshoots audiovisual and videoconferencing related technology (various projectors, control systems, audio and videoconferencing)
Maintains conference room integrity
Performs regular preventive maintenance checks (e.g., either report or address issues such as cable management issues, safety standards noncompliance, etc.)
Escalates housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate department
Maintains understanding of current and new presentation technology
Qualification
Required
High School diploma or equivalent a must
Three to five years audiovisual technology management experience
Three to five years AV and presentation technologies experience
Three to five years customer service experience
Thorough working knowledge of the operation and troubleshooting of AV and videoconferencing related technology
Strong customer service and communications skills required
Working knowledge of Microsoft Office (Word, Excel, Lync, PowerPoint, Outlook)
Ability to facilitate tasks with internal and external staff to assure meeting and event success
Understanding of normal business and office procedures
Experience working in a fast paced university/conference center environment
Self-motivated independent thinker
Preferred
A CTS certification by InfoComm
Industry relevant training or technical courses a plus
Basic familiarity with commercial/institutional building design and construction, including understanding of typical building systems (i.e. HVAC, electrical, lighting, building controls, security, etc.)
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Company
Waveguide LLC
Waveguide was founded in 1996 and has been at the leading edge of advancements in communication technology services ever since – because we understand today’s communication experiences must inspire confidence and engagement, anywhere, anytime, from any device.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2023-11-16
Company data provided by crunchbase