SoFi · 13 hours ago
Mortgage Processor Manager
Charlotte, NC
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expSoFi is a next-generation financial services company and national bank focused on transforming personal finance through innovative technology. The Mortgage Processor Manager will lead the Processing Team, ensuring efficient loan processing and providing training and support to team members while maintaining high service standards.
CreditCredit CardsFinancial ServicesFinTechLendingWealth Management
Responsibilities
Daily training on mortgage guidelines, knowledge, and processing skills
Ensure that loans are processed within specified Service Level Agreements
Train, motivate, and guide team members in all functions of processing to achieve the highest level of performance
Work with Loan Officers and Sales Managers to resolve any loan quality concerns
Handle escalations with borrowers, loan officers, and team members in a timely, prompt, and professional manner
Interview potential processor candidates as needed
Provide coaching and promote a professional team effort
Conduct new hire orientation, performance planning and reviews, disciplinary actions, and terminations
Keep processors current with changes in investor and agency guidelines
Communicate with the Director of Processing on training needs and issues
Qualification
Required
8+ years of mortgage processing experience
4+ years of management experience
Excellent customer service skills
Current knowledge of closing and title requirements
Current knowledge of loan processing and automated underwriting systems (Encompass a plus)
Previous experience in training and hiring of employees
Possess excellent oral and written communication skills
Company
SoFi
SoFi is a finance company that offers a range of lending and wealth management services.
1001-5000 employees
H1B Sponsorship
SoFi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (213)
2024 (117)
2023 (131)
2022 (118)
2021 (81)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$12.25BKey Investors
Fortress Investment GroupPGIMQatar Investment Authority
2025-12-04Post Ipo Equity· $1.5B
2025-07-29Post Ipo Equity· $1.5B
2025-04-17Post Ipo Debt· $3.2B
Leadership Team
Anthony Noto
CEO
Jeremy Rishel
Chief Technology Officer
Recent News
Business Wire
2026-01-07
2026-01-06
dcm.com
2025-12-31
Company data provided by crunchbase