Yoh, A Day & Zimmermann Company · 3 weeks ago
IT End User Services leader
Dallas, TX
Full-time
Hybrid
Senior Level, Lead/Staff
$52.50/hr - $75/hr
10+ years expYoh, A Day & Zimmermann Company is seeking an experienced and strategic IT End User Services leader to oversee the delivery of End User Support services. The role involves managing service desk operations, endpoint management, and ensuring alignment with business requirements while driving innovative solutions and maintaining risk controls.
Bookkeeping and PayrollConsultingStaffing Agency
Hiring Manager
Ed Cusack
Responsibilities
Define, create, and own roadmaps, strategies, and prioritize for EUS services
Serves as the primary liaison with IT MSP for EUS service providing oversight and ensuring business requirements are being delivered
Ensures IT MSP has proper management of products and demand
Coordinates across teams and stakeholders, ensuring timely communication and reporting throughout the demand delivery lifecycle
Oversees IT EUS architecture and engineering resources, approves designs as required
Manages annual budget and contracts for EUS service; establishes charge back model for IT service as required
Ensure IT MSP EUS is in alignment with human resource teams on onboarding and offboarding requirements
Oversee demand for change requests to end user environment
Maintains risk register for EUS and IT general controls in coordination with IT MSP, ensuring identified risks are accepted, rejected, and/or remediation plans are defined
Balance team capacity against demands and budget
Promote the development of innovative solutions, through automation and orchestration
Drive capability area KPIs – adoption/usage, productivity, customer satisfaction
Partner with engineering, development, operations, support, and other technology teams to meet customer needs
Qualification
Required
Bachelors degree is required
Ten (10) years of EUS work experience is required
5+ Years of EUS experience within enterprise-level organizations
Experience in Implementation and support of EUS products
Experience in Implementation of EUS systems, service management systems, asset management products
Working knowledge of setup and maintenance of EUS Infrastructure
Good Understanding of Microsoft Active Directory, LDAP, Multifactor Authentication, Citrix, MDM, Microsoft stack, Invanti EPM, RDP tools
Experience in implementing technical specifications
Experience with regulatory and SOX controls
Worked on ITIL incident, problem, and service request resolution for customers
Experience in production incident handling, Change Requests, and Change management
Experience with support documentation (operation run book, data flow diagrams, architecture diagrams, Incident responses, RCA's)
Experience in building and scheduling reports and audit data
Excellent communication skills and ability to work with global counterparts
Excellent organizational, communication, and interpersonal skills
Customer service and quality-focused with proven process improvement skills
Innovative problem solving, research, and analytical skills
Ability to multi-task and prioritize work effectively
Strong understanding of data security, data classification, and data loss prevention
Highly motivated self-starter
Strong sense of ownership and driven to manage tasks to completion
Proficiency needed in Microsoft Word, Excel, Visio, and PowerPoint
Preferred
Experience with SmartSheets and ServiceNow is preferred
Related certifications: ITIL
Benefits
Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly epayroll
Referral Bonus Programs
Certification and training opportunities
Company
Yoh, A Day & Zimmermann Company
At Yoh, we focus on helping you precisely navigate and fulfill your talent demands.
1001-5000 employees
H1B Sponsorship
Yoh, A Day & Zimmermann Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (28)
2023 (27)
2022 (25)
2021 (28)
2020 (27)
Funding
Current Stage
Late StageLeadership Team
Peter Melomo
Vice President, Sales Strategy & Professional Consulting Services
Tom Enright
VP Recruiting - Specialty Practices
Recent News
Philadelphia Business Journal
2025-01-11
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