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AV · 3 weeks ago

Field Service Representative II

Huntsville, AL

Full-time

Onsite

Entry, Mid Level

$30/hr - $43/hr

2+ years exp

AeroVironment (AV) is a global leader in unmanned aircraft systems and tactical missile systems. The Field Service Representative II (FSR II) plays a critical role in supporting flight demonstrations, customer service visits, and training events while collaborating with various internal teams to ensure the effective delivery of AV's products and services.

AerospaceAir TransportationDronesElectric VehicleElectronicsEnergyGovernmentManufacturing

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Perform demonstrations and training in support of AV’s product lines

Coordinate directly with all agencies and customers, internal & external, to plan and coordinate support for flight training and demonstration events

Assist in leading team to accomplish mission by providing goals to team members

Maintain extensive knowledge of AV’s products/services and current operational procedures

Work closely with Export/Trade Compliance

Represent AV’s products and services as a subject matter expert

Work with customers to understand CONOPS and shape how AV’s products provide solutions

Perform CONUS/OCONUS flight and ground demonstrations

Perform CONUS/OCONUS customer service visits

Perform Field Operations training events

Perform FSR deployments CONUS/OCONUS

Capture critical information for input into after-action reports and lessons learned databases

Other duties as assigned

Work on problems of limited scope; follow standard practices and procedures in analyzing situations

Qualification

Field Operations InstructorFAA Part 107 Remote Pilot CertificateMilitary tactics knowledgeGPSNavigationComputer proficiencyCommunication skillsCritical thinkingTeamworkDecision-makingProblem-solving

Required

U.S. Citizenship required with the ability to obtain US government security clearance

2 to 5 years relevant experience

3+ years of Field Operations Instructor experience

Knowledgeable in military tactics, operations, GPS and Navigation utilizing map and compass

Demonstrate above average computer skills and proficiency with office software, productivity tools, and relevant flight software

Clean driving record required

Available to travel up to 75% CONUS and/or OCONUS

High school diploma (Relevant Bachelor's degree preferred)

Current FAA Part 107 Remote Pilot Certificate

Preferred

Strong communication, active listening, judgement, decision-making, critical thinking, complex problem-solving, and presentation skills

Military experience preferred: Special Operations Forces, Infantry, Unmanned Aircraft Operations or maintenance background highly preferred

Use critical thinking to look beyond the immediate situation, explore multiple potential paths and adapt decision-making style based on the situational circumstances

Assess the degree of risk and opportunity in plans or actions and take appropriate action to mitigate them or make plans to build on the opportunity

Able to excel in a fast-paced, deadline-driven environment, where small teams share a broad variety of duties, and at times be able to work autonomously

Display strong initiative and drive to accomplish goals and meet company objectives

Focus on teamwork and puts the success of the team above one's own interests

When available, assist AV main office locations with logistics, equipment preparation, and other duties necessary to accomplish AV's mission objectives

Must have the ability to work with little or no supervision and exercise independent judgment on a regular basis

Effectively lead, train and mentor small groups of students in meeting course objectives

Has strong communication skills as well as interpersonal skills with the ability to work well with others across disciplines