RBC · 1 week ago
Manager, Business Services Initiatives
Minneapolis, MN
Full-time
Onsite
Mid, Senior Level
$85K/yr - $150K/yr
5+ years expRBC is a leading global bank that is seeking a Manager of Business Services Initiatives to drive strategic enhancements to client and advisor-facing processes. The role involves leading cross-functional collaboration to deliver impactful projects focused on efficiency, compliance, and innovative solutions.
BankingFinancial ServicesWealth Management
Responsibilities
Lead the expansion and optimization of digital delivery capabilities to improve client engagement and administrative efficiency
Develop strategies to accelerate adoption of eDelivery solutions across advisor networks and client segments
Partner with cross functional teams to refine user experience, address barriers, and track adoption metrics of prioritized opportunities
Redesign end-to-end ad-hoc mailing workflows to reduce costs, ensure quality, and maximize efficiencies. Establish KPIs to monitor process efficiency and client satisfaction. Integrate digital alternatives for ad-hoc mailings where feasible, ensuring compliance with regulatory requirements
Enhance tools/resources to empower advisors in leveraging rankings for business development and establish KPIs to monitor process efficiency and promotional reach of rankings
Lead cross-functional teams in executing sanctioned securities activities
Maintain and enhance and lead standardized processes to plan and execute remediations
Qualification
Required
Wealth Management Expertise: Knowledge of wealth management products, investment solutions, and securities/financial markets (5+ years' experience)
Cross-Functional Leadership: Proven ability to lead regulatory/industry initiatives and direct cross-departmental teams
Strategic & Operational Skills: Experience in strategy development, prioritization, and value-chain analysis; strong project management and tech/operational acumen
Problem-Solving & Execution: Ability to analyze complex issues, develop creative solutions, and drive hands-on implementation in fast-paced environments
Stakeholder Management: Expertise in facilitation, conflict resolution, and strategic influencing/negotiation to build consensus across all organizational levels
Multitasking & Detail Orientation: Skilled at managing competing priorities with precision and providing team direction
Limited travel may be required (0-20%)
Benefits
401(k) program with company-matching contributions
Health, dental, vision, life, disability insurance
Paid-time off
Company
RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance.
10001+ employees
H1B Sponsorship
RBC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (17)
2023 (3)
2022 (4)
2021 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$16.3B2025-10-30Post Ipo Debt· $5B
2025-09-15Post Ipo Debt· $1.35B
2025-07-10Post Ipo Debt· $177.74M
Leadership Team
Graeme Hepworth
Chief Risk Officer
Kelly Bradley
Chief Human Resources Officer
Recent News
2026-01-17
2026-01-15
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