Cabell Huntington Hospital · 1 month ago
Help Desk Analyst
Huntington, WV
Full-time
Onsite
New Grad, Entry LevelCabell Huntington Hospital is seeking a Help Desk Analyst to provide first-line technical support for Marshall Health Network’s information systems. This role involves triaging and resolving user support requests while ensuring excellent customer service and adherence to service level agreements.
Health CareMedical
Responsibilities
Respond to user support requests via phone, email, or in person
Triage Help Desk tickets and ensure proper routing and escalation
Document all ticket details per IT procedures
Monitor, update, and close tickets in line with service level agreements
Troubleshoot basic hardware/software issues (PCs, mobile devices, printers, peripherals)
Assist users with basic software and hardware functionality
Reset passwords and unlock user accounts
Provide high-level customer service and maintain a positive user experience
Educate users on system use, security, and best practices
Assist with basic network connectivity and wireless access issues
Support users with email and internet access issues
Adhere to all safety protocols, confidentiality requirements, and organizational policies
Report to work as scheduled and complete required competency assessments annually
Contribute to process improvement and unit-specific performance initiatives
Perform other related duties as assigned
Qualification
Required
Under the supervision of the Help Desk Supervisor or their designee, this role provides first-line technical support to end-users via phone, email, or in person for Marshall Health Network's information systems
The Help Desk Support Specialist is responsible for triaging, resolving, and escalating tickets as needed, while delivering excellent customer service and support in line with service level agreements
Respond to user support requests via phone, email, or in person
Triage Help Desk tickets and ensure proper routing and escalation
Document all ticket details per IT procedures
Monitor, update, and close tickets in line with service level agreements
Troubleshoot basic hardware/software issues (PCs, mobile devices, printers, peripherals)
Assist users with basic software and hardware functionality
Reset passwords and unlock user accounts
Provide high-level customer service and maintain a positive user experience
Educate users on system use, security, and best practices
Assist with basic network connectivity and wireless access issues
Support users with email and internet access issues
Adhere to all safety protocols, confidentiality requirements, and organizational policies
Report to work as scheduled and complete required competency assessments annually
Contribute to process improvement and unit-specific performance initiatives
Perform other related duties as assigned
Company
Cabell Huntington Hospital
Cabell Huntington Hospital operates a medical care center.
Founded in 1956
1001-5000 employees
H1B Sponsorship
Cabell Huntington Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
Funding
Current Stage
Late StageLeadership Team
Joy Pelfrey
Vice President and Chief Nursing Officer
Dennis Lee
CIO
Company data provided by crunchbase