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Bluum · 3 weeks ago

Technical Resource Manager

Arizona, United States

Full-time

Onsite

Mid, Senior Level

5+ years exp

Bluum is seeking a Technical Resource Manager responsible for overseeing installation and commissioning operations within the internal team. This role involves managing teams, ensuring project compliance with specifications, and maintaining quality assurance and safety protocols.

EdTechInformation TechnologySoftware

Responsibilities

Oversee all aspects of team management for installation teams, fabrication teams, field engineers and other technical team members as required, including hiring, retention strategies, and employee development

Administer corrective actions, including progressive discipline and termination when necessary

Conduct quarterly performance reviews to evaluate competencies and identify areas for improvement

Function as a mentor and trainer to the team, supporting professional growth and technical proficiency

Manage administrative functions including the weekly approval of timesheets, monthly expense reports, and PTO requests

Evaluate incoming projects to ensure all components meet company standards and assign projects to appropriate installation teams

Audit installation and technician hours to manage overall team utilization effectively

Ensure field teams have the necessary materials and jobsite conditions to successfully perform their duties

Address and assist install teams and field engineers when onsite issues arise, providing troubleshooting and technical guidance

Ensure all equipment is installed on customer sites in accordance with proposal specifications and design documents

Verify and enforce the Bluum Master Subcontractor Agreement, including Bluum Quality Standards and the Bluum Installation Standards manual

Perform quarterly quality control inspections for local subcontractor partners to ensure alignment with company standards

Vet and Onboard potential new subcontractor partners as needed; verify compliance with licensing and other administrative requirements as needed

Manage safety protocols and ensure team members are working safely on job sites

Conduct and document mandatory safety meetings with at least a monthly cadence

Support Project Delivery and Administration teams by serving as a conduit to field teams and answering technical questions

Clearly and concisely escalate installation concerns to the project management team and leadership

Stock and maintain all installation vans with the necessary tools to complete installations

Responsible for the maintenance and upkeep of all installation fleet vehicles

Qualification

Audio/Visual InstallationCTS CertificationTechnical ProficiencyLow Voltage LicenseOSHA 30 CertificationQuality AssuranceTeam LeadershipCommunication SkillsOrganizational Skills

Required

Secondary diploma required

Two (2) years of experience in a supervisory role is required

Five (5) years of direct experience in audio-visual installation is required

A minimum of 5 years' experience installing A/V equipment and terminating cables is necessary

CTS certification is required (CTS-I or CTS-D are preferred). Candidates will be expected to obtain CTS certification within 6 months of hire as a condition of employment

Candidates will be expected to obtain CTS-I certification within 6 months of hire as a condition of employment

Excellent organizational skills with exceptional time management and prioritization abilities to manage multiple installations and timelines simultaneously

Expertise working with diverse personalities and team dynamics to foster a collaborative environment

Exceptional verbal and written communication skills, with the ability to write clear, timely emails, reports, business correspondence, and procedure manuals

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public

Ability to work under pressure with minimal supervision, demonstrating expertise in handling escalating situations in a calm and professional manner

Advanced analytical skills with the ability to define problems, collect data, establish facts, and draw valid conclusions from abstract and concrete variables

Preferred

Possession of a Low Voltage License (PLT or similar)

OSHA 30 Certification

CTS-I or CTS-D certification

Company

Bluum

At Bluum, we go beyond upgrading your tech; we're your allies in building an educational future where technology elevates every student's learning experience.

Founded in 1946

Phoenix, Arizona, USA

501-1000 employees