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GFL Environmental Inc. · 2 days ago

Customer Service Representative

Eveleth, MN

Full-time

Onsite

Entry Level

2+ years exp

GFL Environmental Inc. is committed to providing excellent customer service, and they are seeking a Customer Service Representative to assist customers through various communication channels. The role involves resolving customer inquiries, maintaining account files, and ensuring a professional and positive company image.

Environmental ConsultingGreenTechWaste Management

Responsibilities

Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web

Communicate clearly and concisely with on-the-road employees to give instructions and assistance

Answer incoming and make outgoing customer telephone calls

Receive and resolve, within established guidelines, customer questions and concerns

Track customer information and concerns and enter data into database

Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment

Maintain new account files

Assist with accounts payables and receivables

Generate call-in work orders for drivers

Download, distribute and answer all customer inquiries received via email

Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled

Maintain a positive attitude and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners

Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors

Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors

May provide backup assistance for Office Coordinator

Perform other duties and responsibilities as required or requested by management

Qualification

Customer service experienceAccounts payableReceivablesMicrosoft OutlookMicrosoft WordMicrosoft ExcelData entry skillsOrganizational skillsProblem-solving abilityEffective communication

Required

High School Diploma or GED

Two (2) to four (4) years customer service call center experience

Operate standard office equipment (i.e., copier, facsimile, personal computer)

Ability to implement solutions to general and specific customer concerns

Ability to work in fast-paced environment, meet time deadlines and perform under pressure

Experience with accounts payable and receivables

Possess good organizational skills and record keeping skills

Possess ability to speak and communicate effectively with customers and employees both verbally and in writing

Proficient in Microsoft Outlook, Microsoft Word and Excel

Good problem-solving ability

Excellent data entry skills

Company

GFL Environmental Inc.

Glassdoor3.2

GFL Environmental is the only major diversified environmental services company in North America offering services in solid waste management, liquid waste management and soil remediation.

Founded in 1995

Sterling Heights, Michigan, USA

10001+ employees