Apply on Employer Site

Shift4 · 4 hours ago

Senior UX Researcher

Greater Tampa Bay Area

Full-time

Onsite

Senior Level

7+ years exp

Shift4 is boldly redefining commerce by simplifying complex payments ecosystems across the world. The Senior UX Researcher will support current product initiatives and establish the foundations of the Shift4 Labs design research practice, focusing on usability evaluations and customer insights.

FinanceFinancial ServicesPayments

Responsibilities

Plan and implement necessary research initiatives based on product roadmaps and organizational initiatives

Author and conduct various types of usability evaluations, including moderated, unmoderated, and prototype testing which may include experiments, t-tests, A/B tests, and other data analysis

Apply diverse research methods such as interviews, surveys, contextual inquiries, ethnography, and diary studies to address key questions

Facilitate workshops and collaborative sessions to assist customers in articulating business needs

Create process flows, wireframes, mockups and functional prototypes to effectively communicate design strategies and detailed interaction behaviors

Synthesize findings into clear, actionable insights and influence key stakeholders through storytelling and evidence-based recommendations

Help build product metrics measurement programs, platforms and reporting mechanisms to scale growing organizational needs

Develop and maintain a repository of research findings and standard methodologies to promote organizational learning and drive continuous improvements

Qualification

UX researchUsability testingMixed-method studiesA/B testingB2B SaaS experienceAgile environmentFigma knowledgeWritten communicationPresentation skillsInterpersonal skills

Required

7+ years hands-on of experience in UX research with a focus on usability testing and mixed-method studies

Excellence in evaluative research (e.g., usability testing, prototype validation, A/B testing)

Excellent written communication, presentation, and interpersonal skills in English; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization

Focused interest in growing into the generative research insights arena of UX

Ability to independently drive multiple concurrent projects in an agile environment

Experience in complex B2B SaaS or enterprise platforms with multiple personas

A robust portfolio showcasing prior research projects with both desktop + mobile research outcomes