Client Services Manager - Theaters and Residencies - AXS jobs in United States
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AEG · 2 days ago

Client Services Manager - Theaters and Residencies - AXS

positionLos Angeles, CA
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$61K/yr - $80K/yr
date4+ years exp

AXS is a leading ticketing platform that connects fans with their favorite events and artists. The Client Services Manager will manage relationships with venue clients, supervise a team, and provide top-notch service and support for ticketing managers across iconic venues.

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Responsibilities

Partners with client ticketing managers by developing relationships and a deep understanding of each venue and its unique challenges
Provides expertise on all products/services, remaining current with all new releases
Assists with event and promotion configuration for full-service clients
Recognizes critical issues when responding to support and service requests from client venues
Configures, tracks, and reports on work and client interactions to ensure consistent, high-quality service
Troubleshoots and resolves or escalates technical support issues

Qualification

Customer service leadershipLive event ticketingEvent programming expertiseTechnical supportPersonnel managementProblem solvingTeam collaboration

Required

High School Diploma or its equivalency
2-4 years Experiencing in leading a high-functioning customer service team
4-6 years Live event ticketing and event programming experience
Advanced event programming expertise across multiple venue/event types
Leadership, coaching, and personnel management skills
Committed to collaboration and teamwork
Ability to problem solve and decision making in a high-pressure environment

Preferred

BA/BS Degree

Benefits

Medical, dental and vision insurance
Paid holidays
Vacation and sick time
Company paid basic life insurance
Voluntary life insurance
Parental leave
401k Plan (with a current employer match of 3%)
Flexible spending and health savings account options
Wellness offerings
Opportunities for learning and leveling up through training and education reimbursement
Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

Company

AEG

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AEG is one of the leading sports and entertainment presenters in the world. AEG, a wholly owned subsidiary of the Anschutz Company, owns,
dateFounded in 1994
location
Los Angeles, California, USA
people-size10001+ employees
web-link
http://www.aegworldwide.com

Funding

Current Stage
Late Stage

Leadership Team

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Nick Baker
President & Chief Operating Officer, Global Partnerships
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Russell Silvers
President & Chief Operating Officer, Global Partnerships
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Recent News

Billboard
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2025-12-15
WebWire
AEG and Marriott Bonvoy Renew Global Partnership, Expanding More Than Decade-Long Alliance Across Music, Sports, Live-Entertainment and Ticketing
2025-11-26
Morningstar.com
AEG and Marriott Bonvoy Renew Global Partnership, Expanding More Than Decade-long Alliance Across Music, Sports, Live-Entertainment and Ticketing
2025-11-24
Company data provided by crunchbase