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Reddy Ice · 17 hours ago

Sr. Specialist, AR Collection & Deduction

Dallas, TX

Full-time

Onsite

Senior Level

5+ years exp

Reddy Ice is a company focused on delivering business value through effective accounts receivable management. The Sr. Specialist in AR Collection & Deduction will be responsible for tracking and collecting open accounts receivable, resolving payment issues, and improving processes within the accounts receivable team.

Food ProcessingManufacturingProduct Search

Responsibilities

Understands unique customer payment processes and implements strategies that effect prompt payment from customers; Uncovers customer and billing issues and takes appropriate action to resolve those issues preventing customers from making prompt payment

Take proper collection action following established guidelines based on the age and amount of the transactions and the type of account

Follows up on aged accounts receivable items and tracks status of contact and payment by notation of the nature of each contact, results and any follow-up action that must occur. Independently follows through on required actions

Prepare customer statements and aging files, reviews the aging of past due invoices and unapplied payments; including follow up with the customer and/or plants to insure timely resolution of disputed and/or unpaid invoices

Conducts account research and analysis in a timely proactive manner sharing knowledge with team members in a collaborative manner

Proactively monitors unapplied cash and assists in cash application corrections

Manages timely resolution of customer deductions by research and analysis of proper documentation and cross-functional collaboration or escalation as required

Communicate timely and effectively with plant, distributor/co-packer and location staff to obtain documentation to resolve customer questions, disputes, credits, short pays, etc

Appropriately escalates issues to and involves the right resources so that action plans can be prepared and agreed upon for implementation. Brings recurring issues and discrepancies to the attention of management and collaboratively works to implement a sustainable solution

Proactively develop relationships with key internal/external contacts, gaining recognition as a subject matter expert and team resource

Leads or participates in maintaining and updating SOP’s related to accounts receivable

Assist with special projects, assume other duties and responsibilities as requested or assigned by management

Meets or exceeds key performance metrics and goals

Adhering to the Code of Business Ethics is essential. We value honesty and integrity above all else and we expect our employees to be committed to the highest ethical standards

Maintain high safety standards. Safety is personal for us all

Qualification

Microsoft DynamicsSAPJD EdwardsOracleNACM CBAMicrosoft ExcelAnalytical skillsProblem solvingInterpersonal skillsTime managementAttention to detail

Required

Minimum 5-7 years relevant, applicable experience in a Corporate Accounts Receivable role

BS/BBA, Accounting or other business-related field preferred, or equivalent work experience

Experience with Reddy Ice's core technology applications, including Microsoft Dynamix or other ERP systems such as SAP, JD Edwards, Oracle as well as the ability to learn new applications quickly

Effective interpersonal and communication skills (verbal and written); able to interface with personnel at all levels (internally and externally), as a result of strong customer service skills

Excellent use of grammar and punctuation in verbal and written communication

Ability to work in a team environment and collaborate with colleagues to understand customer needs and requirements, including working with virtual teams

Proactively leverage and share knowledge with colleagues

Effectively and independently manage conflicting priorities, organize workflow, and team with colleagues to accomplish tasks and balance workloads

Effective delegation and time management skills

Skillful attention to details and self-assurance of quality of work performed

Analytical and problem solving skills

Independent worker with ability to achieve goals and targets as well as thrive in a busy, time-sensitive environment

Strong working knowledge of Microsoft Excel, Word PowerPoint and Outlook

Preferred

NACM CBA designation desirable

Company

Reddy Ice

Reddy Ice is North America’s leading manufacturer and distributor of packaged ice products, serving customers coast to coast with reliability, quality, and innovation.

Founded in 1988

Dallas, Texas, USA

1001-5000 employees