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The Phoenix Group · 3 weeks ago

Information Technology Support Specialist

NYC Metro Area

Contract

Onsite

New Grad, Entry Level

$30/hr - $48/hr

The Phoenix Group is seeking an Information Technology Support Specialist to provide hands-on technical support for various IT systems. The role involves managing user support requests, configuring devices, and maintaining documentation while ensuring effective communication in a fast-paced environment.

ConsultingHuman ResourcesRecruitingStaffing Agency

Growth Opportunities

Hiring Manager

Matthew Miello

Responsibilities

Provide hands-on technical support for workstations, printers, phones, and software, with a strong focus on Windows OS, Microsoft Office 365, and Google Workspace

Install, configure, image, and maintain PCs, laptops, and mobile devices

Support and manage mobile devices via Microsoft Intune, including enrollment, policies, and troubleshooting

Administer users, groups, and licenses through the Azure Portal and Office 365 Admin Center

Utilize PowerShell scripting to automate administrative tasks, user management, and system maintenance

Assist users with troubleshooting hardware, software, login issues, and password resets

Manage A/V tools and provide in-room and virtual meeting support for Zoom and Microsoft Teams

Support onboarding and offboarding processes, including account provisioning, access changes, and deactivation

Work within a ticketing system to track, prioritize, and resolve support requests

Demonstrate strong communication, organization, and customer service skills while supporting end users in a fast-paced environment

Work independently, multitask effectively, and collaborate with team members as needed

Maintain accurate documentation and follow IT processes and best practices

Qualification

Windows supportOffice 365 supportMicrosoft IntunePowerShell scriptingAzure PortalIT ticketing systemCustomer serviceCommunication skillsOrganization skills