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NEOGOV · 1 month ago

Staff Development Program Manager

Johnston County DSS, NC

Full-time

Onsite

Mid Level

$58K/yr - $98K/yr

3+ years exp

NEOGOV is seeking a Staff Development Program Manager for the Johnston County Department of Social Services. This role involves providing training to Food and Nutrition Services and Work First staff, developing curricula, and ensuring compliance with agency standards.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Develop, design and write the Food and Nutrition Services and Work First curricula to enhance the competency of individual employees and ensure agency wide compliance

Develop written reference materials, facilitate training workshops, and staff information sessions

Train on the NCFAST system and monitor the employees progress

Develop and facilitate coaching activities, mentor staff, conduct assessments and perform daily interactions with staff

Develop non-disciplinary work plans for trainees

Assist managers and supervisors in identifying staff needs, areas of job deficiencies, objectives, work performance and training through case reviews

Develop, recommend and assist in implementing standardized work methods and practices

Utilizing live cases

Keep abreast of policy changes; interpret laws and policies regarding all Food and Nutrition and Work First programs to ensure that new and existing staff receives the same information

Provide “over the shoulder” support to staff by assisting them with troubleshooting problems in the NC Fast System

Serve as an additional liaison between other agency departments in order to obtain clarification on specific policies and procedures, when staff have questions which cannot be readily found in the user manuals or policy

Assist with mandated auditing of Economic Services programs to assist workers

Understanding of audit process and reason for case corrections

Attend meetings, workshops etc. as required to enhance job knowledge and skills

Other duties may be assigned such as Shelter or Emergency Management duties during a disaster

Qualification

FoodNutrition ServicesWork First policiesCurriculum writingTraining methodologiesAdult learning principlesOrganizational skillsEvaluate training effectivenessAdapt training methodsTime management

Required

In depth understanding of Food and Nutrition Services (FNS) and Work First (WF) policies, procedures and regulations, including federal and state guidelines

Considerable knowledge of the agency's organizational rules, policies, and procedures

General knowledge of basic training and curriculum writing skills

Familiarity with training methodologies, adult learning principles and instructional design

Awareness of quality assurance standards and compliance requirements within the FNS and WF programs

Organizational and time management skills to plan, deliver and track multiple training sessions

Ability to interpret and apply complex FNS and WF policies to real world case scenarios

Ability to train staff at varying levels of experience and adapt methods to different learning styles

Ability to evaluate training effectiveness and adjust materials or approaches as needed

Three years of experience as a caseworker in the FNS and WF program, preferably with one year of training experience; or an equivalent combination of training and experience

If the position requires a degree, official transcripts must be submitted within 30 days of hire

A pre-employment reference check will be conducted

A background check may be required and may include criminal history, motor vehicle records, sex offender registry checks, pre-employment drug screening, SBI fingerprinting, and, if applicable, a National Practitioner Data Bank (NPDB) check

A conviction record does not automatically disqualify you from employment, unless otherwise required by state law. Each situation is reviewed on a case-by-case basis