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Grifols · 14 hours ago

Customer Service Specialist

Boca Raton, FL

Full-time

Onsite

Entry Level

1+ years exp

Grifols is a global healthcare company dedicated to improving health and well-being worldwide. The Customer Service Specialist is responsible for receiving and entering customer orders, ensuring customer satisfaction, and interacting with internal teams regarding order status and shipment documentation.

BiotechnologyHealth CareManufacturing

Responsibilities

Performs day-to-day customer communication and order entry into the SAP system from email orders in a timely manner with speed, accuracy and professionalism

Answer customer inquiries regarding current and future orders

Provides shipment documentation to customers

Interacts with internal Supply and Demand team regarding order status and ship dates

Inform customers of any shortages with their orders or rescheduling orders

Responsible for product knowledge, content of customer specifications, and adhering to company policies

Understands processes of Whole Blood and Diagnostics plasma products, quality requirements, and adheres to Standard Operating Procedures

Initiates the customer complaint process and provides the details to Quality Assurance for further investigation. Provides follow up with customers with investigation findings and outcomes

Qualification

SAPCustomer serviceAnalytical skillsInterpersonal skillsOrganizational skillsProficiency with computersProblem-solving skillsAttention to detailCommunication skills

Required

High school diploma or equivalent

1-2 years related experience

Must have excellent computer skills, including SAP, Word, Excel and PowerPoint

Must have excellent interpersonal and communication skills

Explicit attention to detail is required

Must have excellent analytical skills, organizational skills and follow-up

Must have excellent problem-solving skills and ability to analyze situations in a timely manner

Must have ability to organize and prioritize work assignments

Must have ability to handle multiple priorities in a fast-paced environment

Must have ability to participate in multi-functional teams

Must have ability to establish and maintain effective working relationships and provide excellent customer service

Must have ability to communicate courteously with customers by phone, email, letter and face-to-face

Proficiency with computers

Daily attendance is required

Typical work environment with moderate noise level

Ability to sit, stand, walk, stoop or crouch, hand/wrist use, talk, see, and hear for extended periods of time

Ability to read and understand documents, such Standard Operating Procedures, Customer Specifications and correspondence

Ability to write correspondence and reports

Ability to effectively present information and respond to questions from sales, Quality Assurance, internal employees, external customers, and Corporate personnel

Ability to add, subtract, multiply and divide. Ability to perform mathematical operations using units of US dollars, weight measurement and volume

Ability to read a calendar, an analog clock, and use a calculator

Ability to apply common sense understanding to apply instructions given in written, oral, or diagram form

Ability to deal with problems involving a few variables in routine situations

Ability to use a spreadsheet

Light travel is required