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ALKEGEN · 1 day ago

Service Account Manager

Buffalo, NY

Full-time

Onsite

Entry, Mid Level

$17/hr - $25/hr

2+ years exp

Alkegen is an innovation-driven leader focused on battery technologies and specialty materials. The Service Account Manager will act as the liaison between external customers and internal teams, managing customer orders and providing high-quality customer service while ensuring order accuracy and timely delivery.

Industrial EngineeringMachinery Manufacturing

Responsibilities

Receives and processes customer orders, inquiries covering items or products ordered

Maintains an ongoing relationship with assigned customers and commercial partner

Responsible for ensuring that the order has been entered correctly and that the customer has received acknowledgment with a realistic delivery date

Provides standard pricing and quoting, product availability, and schedule information within established guidelines

May be responsible for checking prices and validating configurations

Serves as communication link between customers and commercial to assure responsiveness

Tracks order activity and alerts appropriate stakeholders of any potential delivery problems. Partners with Logistics to expedite delivery of selected orders

Responsible for slotting order deliveries into the production schedule and communicating changes in demand or requested delivery dates

Uses knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer

Maintain a high level of customer service as reflected by a low number of customer complaints

Work closely with Production Control, Purchasing, and Shipping to ensure our customers’ needs are being met

Will need to have basic knowledge of export order processing including ocean and air export shipment regulations and familiarity with NAFTA and other free trade agreements

Qualification

Customer service experienceUS trade compliance knowledgeMicrosoft Word proficiencyMicrosoft Excel proficiencyDetail orientationHandling multiple prioritiesOracle knowledgeOrganizational skillsCommunication skillsTeamworkAdaptability

Required

High School Diploma required

A minimum of 2-5 years of customer service experience

Must have excellent organizational and communication skills and strong detail orientation

Capable of handling multiple priorities and adapting to change with ease

Willing to take on additional tasks and work effectively on a team

Proficiency in Microsoft Word and Excel required

Ability to rotate with other CSR's to provide holiday coverage

Preferred

Associate's or Bachelor's degree in relevant field

Manufacturing company experience

Preferred working knowledge of US trade compliance including import and export compliance, ITAR, NAFTA, Other free trade agreements, Made in the USA rules, Harmonized tariff rules

Knowledge of Oracle

Company

ALKEGEN

Alkegen is a specialty materials platform that provides high-performance materials used in advanced applications such as filtration media. It is a sub-organization of Clearlake Capital Group.

Founded in 1891

Buffalo, New York, USA

5001-10000 employees