Head of Customer Success Engineering (West) jobs in United States
cer-icon
Apply on Employer Site
company-logo

Hightouch · 2 days ago

Head of Customer Success Engineering (West)

positionUnited States
timeFull-time
remoteRemote
seniorityLead/Staff, Director/Executive
money$130K/yr - $160K/yr
date3+ years exp

Hightouch is a modern AI platform for marketing and growth teams, seeking a Head of Customer Success Engineering to lead a team responsible for enhancing customer experience. The role involves removing customer blockers, improving workflows, and collaborating with various teams to influence platform evolution.

CRMDeveloper PlatformSaaS
check
H1B Sponsor Likelynote

Responsibilities

Hire, mentor, and develop a high-performing team of Customer Success Engineers
Build a culture centered on accountability, ownership, efficient execution, and clear communication
Establish goals and performance metrics that reflect both customer outcomes and internal process excellence
Develop training, documentation, and structured onboarding to uplevel the team’s technical and customer-facing skills
Ensure your team rapidly unblocks customers across onboarding, adoption, and ongoing usage
Lead complex technical escalations and provide guidance in ambiguous or high-impact situations
Identify patterns across customer engagements and drive improvements in workflows, tooling, and knowledge-sharing

Qualification

People managementAPIsData modelsTechnical leadershipSaaS architecturesSnowflakeDatabricksCustomer empathyIntellectual curiosityCross-functional collaboration

Required

3–5 years of people management experience leading technical customer-facing teams
Demonstrated ability to build, scale, and uplevel teams in fast-paced environments
Strong understanding of APIs, data models, data warehouses, integrations, and SaaS architectures
High level of comfort and proficiency in communicating effectively across diverse internal and external organizations, including cross-functional collaboration with sales, product, and engineering
Intellectual curiosity, strong empathy for customer challenges, and the ability to operate with high velocity in a dynamic environment

Preferred

Startup experience, particularly within a high-growth SaaS company
Experience with Snowflake, Databricks, Redshift, BigQuery, or similar warehouse technologies
Background in marketing technology, customer data platforms (CDPs), or activation workflows

Company

Hightouch

twittertwittertwitter
company-logo
Hightouch is a data platform that helps sync customers data from the data warehouse to CRM, marketing, and support tools.
dateFounded in 2018
location
San Francisco, California, USA
people-size201-500 employees
web-link
https://www.hightouch.com

H1B Sponsorship

Hightouch has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)

Funding

Current Stage
Growth Stage
Total Funding
$182.2M
Key Investors
Sapphire VenturesBain Capital VenturesICONIQ Growth
2025-07-29Series C· $10M
2025-02-18Series C· $80M
2023-07-19Series B· $38M

Leadership Team

leader-logo
Kashish Gupta
Co-Founder and Co-CEO
linkedin
leader-logo
Tejas Manohar
Cofounder and Co-CEO
linkedin

Recent News

MarTech
The CDP fantasy is over
2025-12-04
Business Wire
Hightouch Introduces New Agents Platform to 10x Marketer Productivity
2025-11-15
Destination CRM
Hightouch Introduces Agents for Marketers
2025-11-15
Company data provided by crunchbase