ExamWorks · 9 hours ago
Site Reliability Engineer (31143)
Woodbury, NY
Full-time
Onsite
Senior Level
5+ years expExamWorks is a leading provider of innovative healthcare services, and they are seeking a Site Reliability Engineer to support the stability and performance of their production environments. The role involves designing resilient infrastructure, overseeing incident response, and implementing proactive monitoring to ensure system reliability.
Health CareInsuranceOnline Portals
Responsibilities
Support the availability and performance across all production environments supporting scheduling, reporting, transcription, communication, and related operational workflows
Assist in implementing and maintaining redundancy, backup, failover, and disaster recovery strategies to ensure business continuity
Support hybrid infrastructure (on-prem and cloud), including capacity planning, scalability, configuration consistency, network reliability (LAN/WAN/VPN), firewalls, load balancers, and telephony systems
Implement proactive monitoring, health checks, alerting, and dashboards to identify and address performance issues before they impact users
Participate in incident response and serve as a senior escalation point for system disruptions. Maintain clear communication with IT leadership and business stakeholders during events
Contribute to route cause analysis (RCA) and implement permanent corrective actions to prevent recurrence; track and improve MTTD and MTTR
Maintain operational runbooks, exclamation paths, change logs, architectural documentation, and system diagrams to ensure transparency and operational readiness
Follow established change management processes to ensure production stability, quality control, and auditable deployment practices
Assist with planned maintenance system upgrades, patching, and downtime windows in partnership with operational teams
Collaborate with vendor and carrier relationships to optimize service delivery and reliability
Ensure work aligns with established Information Security to ensure systems meet data privacy, compliance, and audit requirements
Monitor key reliability metrics and ensure alignment with business defined SLAs
Qualification
Required
Bachelor's degree in computer science, IT, or related field preferred
Minimum 5 years of experience in site reliability, infrastructure operations, or systems engineering roles
Must have proven success in leading site reliability, or infrastructure operations in high-volume, mission critical environments (healthcare, insurance, logistics, or financial services preferred)
Must have deep understanding of system availability, operational continuity, and incident response best practices
Must have proven ability to diagnose and resolve complex, technical issues and drive permanent improvements
Must have strong focus on documentation, process discipline, and reproducibility to ensure control and consistency
Must have exceptional coordination, communication skills across IT, operations, and vendor teams
Must be skilled at translating complex technical issues into clear business terms for stakeholders
Must have ability to manage competing priorities, meet deadlines under pressure, and lead teams through change
Must have commitment to professionalism, confidentiality, and a collaborative work culture
Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time
Benefits
Medical
Vision
Dental
Paid time off
401k
Company
ExamWorks
ExamWorks provides medical examinations, peer reviews, bill reviews, Medicare compliance service and IME-related services.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-06-22Acquired
2010-10-28IPO
Leadership Team
James Price
CEO
Recent News
2023-12-27
Company data provided by crunchbase