American Parking & Services · 1 month ago
Commercial Parking Manager - San Antonio, TX
San Antonio, TX, USA
Full-time
Onsite
Entry, Mid Level
1+ years expAmerican Parking & Services is a national parking services provider specializing in hospitality-focused parking solutions. The Commercial Parking Manager oversees the daily operations of commercial parking facilities, ensuring efficiency, profitability, and excellent customer service through staff management, revenue tracking, and operational compliance.
Retail
Responsibilities
Serving as the main point of contact with each property, the Manager fosters open communication, promptly addresses concerns, and ensures that contractual obligations are consistently met. By building trust with hotel stakeholders and proactively seeking feedback, the Manager creates strong, long-term partnerships that support service improvements and additional business opportunities
On a day-to-day basis, the Manager handles scheduling, staffing, and quality assurance at each location. Frequent site visits help identify and resolve operational issues—such as equipment malfunctions or process inefficiencies—while maintaining consistent standards of customer service
Although broad financial planning typically resides with higher-level leadership, the Manager tracks site-level revenue, payroll, and expenses to highlight trends or irregularities. By collaborating with the Regional Director on cost-control measures and accurate record-keeping, the Manager ensures each site remains financially sound and aligned with budget expectations
The Manager recruits and trains hourly associates, setting clear performance goals and offering ongoing coaching. By modeling professional behavior and upholding company policies, the Manager maintains a supportive environment that promotes both employee satisfaction and strong customer service outcomes
Regular status updates—such as weekly summaries and performance reports—keep the Regional Director informed of progress, challenges, and needs across all accounts. In emergencies or time-sensitive situations, the Manager may use personal devices to coordinate quickly with staff or leadership
Due to the geographic scope of the role, travel may be required, focusing on site visits to oversee performance, address challenges, and support new account launches. Ongoing communication is essential, providing consistent updates and performance insights into leadership. In some cases, the Manager may need to use a personal cell phone to manage operational matters effectively
Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success
Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings
Qualification
Required
A valid driver's license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period
Candidates must also pass and maintain a clean background check
High school diploma or general education degree (GED); 1 year minimum previous supervisory and related customer service/hospitality experience is preferred; management or leadership related training/certifications/business is preferred
Advanced Client Management Skills: This role demands a high level of expertise in building and maintaining strong client relationships
Strong Analytical and Problem-Solving Abilities: The candidate must have the capability to dissect complex data and situations, particularly related to revenue and payroll
Effective Training and Leadership Skills: A successful Manager needs practical knowledge of basic training methods, operational software, and essential leadership principles to guide teams effectively
Payroll Management: Expertise in managing payroll focused on scheduling and overtime control
Technological Proficiency: A solid grasp of relevant technology, particularly in PMC's revenue management and scheduling software, is essential
Excellent Communication and Reporting Skills: Regularly reporting to operations and HR, as well as effective communication with various departments and external vendors, is crucial
Adaptability and Flexibility: The candidate needs to be adaptable to changing environments and flexible in managing various demands
Preferred
1 year minimum previous supervisory and related customer service/hospitality experience is preferred; management or leadership related training/certifications/business is preferred
Benefits
Health Benefits – Medical, vision and dental insurance – Upon eligibility
401K – Upon eligibility
Supplemental Insurance – Life insurance and critical illness
Bonus opportunities
Internal leadership development program
Paid time off
Paid training
Tuition assistance through Bellevue University – Up to $5,250 per year
Nationwide discounts through Perks at Work
Military friendly employer
Company
American Parking & Services
Since 1980, American Valet has been the premier parking service company in the Southwest Region.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase