Seen Health · 1 month ago
Guest Services Representative
Alhambra, CA
Full-time
Onsite
Entry Level
$19.23/hr - $25/hr
2+ years expSeen Health is a technology-enabled healthcare organization focused on revolutionizing senior care through the PACE model. The Guest Services Representative is responsible for managing incoming calls, greeting visitors, and providing administrative support while ensuring clear communication with the interdisciplinary team and center staff.
Health CareMedical
Responsibilities
Greet and screen all incoming visitors and direct them appropriately based on nature of visit; greet participants when they arrive and ensure they are seen by appropriate staff and directed to the appropriate program
Schedule and track daily attendance (check in and check process) in the Electronic Health Record System
In support of safety and compliance with Life Safety standards, ensure that visitors sign in and out of the logbook or system and have appropriate ID name tags on
Answer and screen all main phone line incoming telephone calls, engage the language line (interpreter services) as-needed, and direct all calls to the appropriate team; provide accurate program and services information; monitor the main phone voicemail account and return or direct messages appropriately
Demonstrate knowledge of and uphold established policies and procedures, objectives, quality improvement program, safety and regulatory standards
Print and replace monthly participant roster and medical facesheet for Emergency Preparedness Plan
Provide excellent customer service in pursuit of the best Participant Experience
Provide appropriate program and service information to program participants and advocate for them to ensure they are receiving attention timely
Communicate regularly with the Center Director and support staff to provide feedback on center functioning, report inefficiencies, and propose strategies to improve workflows and processes that serve team members and participants
Organize mail and other packages; inform the appropriate person/distribute accordingly
Assist center staff & IDT members with administrative tasks as requested, including but not limited to assisting kitchen team with portable meal labeling on bags, assisting clinic staff with paperwork from providers, and assisting transportation with coordinating schedules
Coordinates procurement of office supplies
Lock entry and/or fire exit upon closing; in coordination with program staff and security team, share responsibility for security of all entrances and exits to building
May be responsible to support troubleshooting of on-call administrators and Medical Doctors (MDs)
Assists Facilities & Safety Manager with coordination and execution of safety drills and facility maintenance
Performs other duties as assigned
Qualification
Required
High School graduate or equivalent required
Minimum of two (2) years of work experience in a customer-facing administrative role (i.e. walk-in customer service, reception)
Minimum one (1) year experience working with the frail or elderly in a volunteer or professional capacity
Experience and excitement to work with a diverse population of colleagues and participants
Excellent interpersonal skills, including ability to communicate in a professional and warm manner and provide clear and accurate verbal and written communications
Thrive in a busy, engaging environment with multiple interruptions and varied types of work
Highly organized, able to prioritize tasks and conduct thorough follow-up
Computer proficient with experience in Microsoft Office Suite, scheduling systems, and other relevant office technology
Familiarity and moderate technical understanding of office equipment; ability to troubleshoot and report issues to servicers, as needed
Trilingual: Cantonese/Mandarin/English required
Preferred
Experience working with dementia population, preferred
Experience with electronic health record system preferred
Experience working within the framework of an interdisciplinary team preferred
Benefits
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Parental and Caregiver Leave
Lunch, as well as delicious snacks and coffee to keep you energized
Paid Time Off across holidays, vacation time, personal days, and sick days
401k Plan
Personal and professional development, including CME support and career growth opportunities
Subscriptions and training on using AI tools including ChatGPT
Company
Seen Health
Tech-enabled Healthcare Services
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$22MKey Investors
8VC
2024-11-18Series A· $22M
Leadership Team
Yang Su
Co-Founder
Recent News
Modern Healthcare
2024-12-24
Fierce Healthcare
2024-12-03
Company data provided by crunchbase