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Array Behavioral Care · 3 weeks ago

Senior Business Process and Automation Analyst

United States

Full-time

Remote

Senior Level

$104K/yr - $126K/yr

7+ years exp

Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice, focused on transforming access to quality behavioral health care. The Senior Business Process & Automation Analyst will lead the discovery, documentation, and optimization of business processes while implementing automation solutions to enhance efficiency and compliance across the organization.

Health Care

Responsibilities

Explore and map processes: Collaborate with teams through interviews and workshops to capture how work really happens, documenting current and future workflows, clarifying roles, SLAs, and key data touchpoints (including PHI). Spot inefficiencies, risks, and opportunities for improvement

Prioritize what matters: Analyze impact, cycle time, error rates, throughput, and cost, to build clear business cases. Help define key metrics, and keep an automation backlog organized by value, effort, and risk

Build smart automations: Design and deliver Workato recipes and connectors that make work easier. Create reusable components, handle errors gracefully, and ensure secure, reliable integrations. Partner with IT for advanced API work and escalate when deeper technical expertise is needed

Champion governance and compliance: Make sure every automation meets our standards for data minimization, PHI protection, auditability, and access controls. Oversee vendor agreements, change management, testing, and documentation to support HIPAA and HITRUST compliance

Drive adoption and change: Lead training sessions, create playbooks, and communicate clearly to help teams embrace new ways of working. Track results and continuously improve based on feedback and performance data

Connect teams and workflows: Be the go-to resource for process and automation across cross-functional workflows, like employee onboarding, partner implementation, and other internal processes, bringing together business owners, security, and IT

Optimize Asana-powered workflows: Use Asana to track, coordinate, and manage work across teams. Leverage the Asana API to automate updates, synchronize tasks, update downstream systems, and ensure seamless handoffs between automated steps and human actions

Champion best practices: Maintain process maps, catalogs, and automation documentation. Advocate for high standards in discovery, design, testing, and release

Process Measurement & Continuous Improvement: Monitor and analyze process performance post-automation, using Asana and other tools to track KPIs, identify bottlenecks, and drive continuous improvement

Stakeholder Engagement: Engage with stakeholders at all levels to present findings, recommend solutions, and secure buy-in for process changes and automation initiatives

Jump in where needed: Take on other duties as assigned to support our mission and keep things moving forward

Qualification

Business process analysisAutomation tools expertiseAsana managementREST APIsHIPAA complianceChange managementLean/Six SigmaStakeholder engagementContinuous improvementData transformationKPI measurementFacilitation skills

Required

7+ years in business/process analysis, business architecture, or ops excellence; 3+ years building automations on iPaaS/RPA (Workato preferred; Tray.io/Make/Power Automate/MuleSoft acceptable)

Proven facilitation across executives and SMEs; strong BPMN mapping and requirements elicitation

Experience managing and automating workflows in Asana, including API integration and cross-functional coordination

Hands‑on with REST APIs, auth models (OAuth/SAML), webhooks, and data transformation

Experience measuring outcomes (KPIs/OKRs), building business cases, and driving adoption

Experience leading change management efforts for new processes and technologies

Compliance literacy: understands HIPAA, minimum necessary, audit trails, and change control in automated workflows. Familiarity with security best practices in automation and workflow management

Preferred

Workato Automation Pro certifications; experience building guard‑railed citizen‑developer patterns

Proficiency with Asana's advanced features (custom fields, rules, reporting) and its integration with automation platforms (Workato preferred)

Lean/Six Sigma, Kaizen, or equivalent CI background

Healthcare/tele‑behavioral workflows (referrals, scheduling, care coordination, claims)

Experience with Microsoft 365/Teams/SharePoint, Asana, Epic/EHR integrations, and BI feedback loops. (Framework consistent with Workato/automation BSAs.)

Benefits

Medical, dental, and vision insurance

Employer paid life & long-term disability insurance

Additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance

Flexible spending accounts (FSA) and health savings account (HSA) contributions

15 days of accrued PTO annually

8 paid holidays

3 floating holidays

401k