PGIM · 3 weeks ago
PGIM Fixed Income - Specialist, Application Support Engineer (IT Service Management)
Newark, NJ, USA
Full-time
Onsite
Mid Level
$115K/yr - $135K/yr
4+ years expPGIM is the Global Asset Management business of Prudential, focused on improving financial services. The role involves providing application support for investment management platforms, ensuring the integrity and operation of technology platforms, and managing relationships with internal and external stakeholders.
Asset Management
Responsibilities
Provide application support for systems used by front and back office functions and client distribution teams across end-users, vendors, and technology teams, troubleshoot business issues, solving problems to diverse investment teams and product aligned business areas
Ownership and accountability for the operation, monitoring and integrity of the technology platform, including complex nightly data import processes from multiple external vendors
Available to be on-call for failure escalations including evenings and weekends on a rotation basis
Ownership and participation in the incident and problem management processes, being accountable for resolution, root cause analysis and technology/business reporting as well as communication
Providing oversight for the stability of the production environment within the change, incident and problem management processes and ensuring policies are enforced
Relationship management internally with the business and technology stakeholders
Navigate the broader technology organization, build relationships to manage the team’s agenda with our critical technology partners
Interface with external vendors and their technical support/development organizations ensuring focus to resolution of issues and strategic enhancements
Qualification
Required
4+ years of experience working in a Technology Application Support or SRE role
Experience working in the Financial industry
Strong communication skills and an enthusiastic team player
Strong research, analytical, investigation and troubleshooting skills
Experience working in Cloud technologies (AWS and/or Azure)
A tenacious sense of ownership and a desire to bring incidents to resolution quickly
Experience with database concepts and writing database queries using SQL (MS SQL preferred)
Familiarity in navigating and writing commands in the Linux operating system
Strong understanding of application monitoring and alerting requirements
Experience with using scheduling tools (Autosys preferred)
Excellent documentation skills with ability to document processes, incident resolution steps etc
A hunger for continuous learning, constantly looking for opportunities to improve upon the status quo
Good interpersonal and communication skills, with excellent relationship building skills
Preferred
Software development/scripting skills to perform code changes for bug fixes or for automation tasks
Self-motivated to operate independently and make necessary decisions within the global team
Ability to prioritize effectively within a dynamic global environment
Strong team player, results oriented with a flexible approach
Ability to present technology concisely to the business locally and globally
Comfortable operating in high pressure environments whilst managing multiple incidents
Ability to deal with and navigate difficult situations through strong teamwork and a focus on resolution
Benefits
Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
401(k) plan with company match (up to 4%).
Company-funded pension plan.
Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
Company
PGIM
PGIM is a money manager whose clients rely on their risk management expertise, intellectual capital, and innovative solutions. It is a sub-organization of Prudential Financial.
1001-5000 employees
H1B Sponsorship
PGIM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (12)
2023 (8)
2022 (8)
2021 (7)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Jakob Wilhelmus
Director, Thematic Research
Recent News
2025-12-16
globallegalchronicle.com
2025-11-29
Company data provided by crunchbase