Now Optics ยท 3 weeks ago
Doctor's Technician (Pipeline)
Ridgeland, MS
Full-time
Onsite
Entry Level
$13/hr - $13/hr
2+ years expNow Optics, through its brand Stanton Optical, is one of the fastest growing optical retailers in the United States, dedicated to modernizing the eye care experience. The Doctor's Technician role focuses on providing exceptional customer service, facilitating communication between clinical and retail teams, and ensuring a smooth patient experience while adhering to clinical standards.
EyewearHealth CareRetail
Responsibilities
Meet all training guidelines, procedures, protocols, and certification requirements and clinical standards developed by the Physician Eyecare Group
The role will also require this person to communicate effectively with the supervising PEG physician for all direction and guidance with regards to patient care within their store
Each Doctor Technician should seek opportunities to enhance the patient's clinical experience
Each Doctor Technician must satisfy all the Physician Eyecare group criteria to ensure proper clinical care
Each Doctor Technician may be directed to support clinical care by the local PEG doctor who is supervising must meet the requirements set forth by PEG, including the computer-based learning to ensure proper patient clinical care
Required to learn how to utilize local mode as a tool to enhance overall patient experience and perform when necessary with supervision from the PEG doctors
Doctor Technicians must provide proper insertion and removal of contact lenses for new and existing contact lens wearers
Doctor Technicians communicate/order any clinical or contact lens supplies to keep the clinical operation running smoothly as may be required by the PEG physician from time to time
Ensure accuracy of patient history and personal information in the system
Achieve daily/weekly/monthly/quarterly PEG desired goals
Be part of delivering an outstanding patient experience, collaborating with other team members to accomplish store goals, clinical metrics and initiatives
Greet our patients and customers as they enter the store, identify patients' needs to ensure an easy and memorable experience while providing promotions on products and services available. Answer customers' inquiries and gather necessary information to facilitate sales
Foster a strong partnership between the retail team and professional services
Schedule and confirm appointments
Assist Management Team with patient complaint resolution and inform the status of pending orders; ensure all patient expectations are met
Ensure brand standards by performing basic housekeeping duties when necessary
Achieve daily/weekly/monthly/quarterly desired goals
Maintain patient records confidential and secure in accordance with HIPAA requirements
Other duties as assigned and required
Qualification
Required
You have a high school diploma or equivalent
You have 2+ years of experience delivering outstanding customer service to patients and/or customers
You have the skills necessary to communicate effectively with a diverse group of people
You implement active listening, build rapport, and empathize with the patients
You remain proactive and execute problem solving skills to address potential patients' concerns or rebuttals
You have a collaborative spirit, while building respectful and cordial relationships with your team and patients
You are driven by results and have the ability to multitask, prioritize and be flexible with changing business needs in a team environment
You have a passion for customer satisfaction and maintain a positive demeanor
Preferred
Optical experience is a plus
Benefits
Medical, dental, and prescription drug coverage
Company paid life and short-term disability coverage
Free eyeglasses
Identity theft protection
Pet insurance
Paid time off that increases with seniority
Professional development and promotion opportunities
Employee recognition programs
Employee Assistance Program (EAP)
Employees get 2 free eyeglasses (no dollar limit) every year
Friends and Family discounts on our products
Competitive variable compensation opportunities
Commission on sales
Company
Now Optics
Now Optics is a eye healthcare company.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Daniel Stanton
Founder & Chief Executive Officer (CEO) | Executive Leadership | Strategic Planning & Growth
Recent News
2025-10-25
EIN Presswire
2025-09-25
Company data provided by crunchbase