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TekStream Solutions · 3 weeks ago

CRM Lead Architect

Baltimore, MD

Full-time

Onsite

Senior Level, Lead/Staff

12+ years exp

TekStream Solutions is seeking a CRM Lead Architect to manage all activities related to the implementation of a modernized solution. The role involves defining architectural strategies, analyzing requirements, optimizing CRM performance, and ensuring secure system designs that meet federal policies and standards.

ComputerEnterprise SoftwareInformation Technology

Culture & Values

No H1B

U.S. Citizen Only

Responsibilities

Understand the existing environment including integration of the source systems

Defining the architectural strategy and development guidelines

Analyzing requirements and providing recommendations for changes to existing infrastructure, including justification, budget considerations, and required implementation resources

Communicate effectively across external and internal stakeholders to include Customer entities, vendors and partners

Monitoring CRM performance, optimizing usage, tracking key metrics, and implementing enhancements to maximize the value and effectiveness of the CRM application

Support accurate and transparent SLA/TPM/KPI metric reporting

Reduce redundancies and implement improvements using industry standard processes

Enhance performance with automation, AIOps and scalability methods

Ensure technical solutions are low risk maintaining 24x7 availability

Perform research for accurate technical solution applications

Develop executive level briefings and white papers that foster thought leadership and new opportunities

Ensure system designs are secure and meet federal policies and standards

Facilitating transition activities and meetings, including system demos of the current platform, walkthroughs of the current system documentation library, and other collaboration activities

Actively participating in planning sessions, requirements gathering activities, design sessions, Agile modeling sessions, and other events to support the CRM modernization

Shaping the CRM modernization strategy by defining the goals, objectives, and desired outcomes of the modernization effort

Managing and documenting methods of communication, coordination of activities, work activities, processes, and procedures to ensure seamless CRM daily operations through the implementation and cutover to a modernized CRM

Ensuring resources are collaborative and available to address inquiries about the current CRM

Managing change and adoption, executing change management plans, training end-users, communicating the benefits of the modernization effort, and addressing challenges

Creating comprehensive documentation across a project which may include a timeline, a budget, key information, tasks, and resources

Using enterprise tools for project management software to plan, track, and manage tasks using agile methodologies; this includes navigating the user interface, applying custom settings, and integrating with other programs

Developing content for Customer deliverables, training plans and communication plans

Qualification

SalesforceCRM MigrationAWS Architect CertificationMulti-Cloud ExperienceZero Trust ExperienceData Quality ValidationPega CertificationAgile MethodologiesChange ManagementDocumentation Skills

Required

Ability to obtain Public Trust

Bachelor's degree and a minimum of 12-15 years of relevant prior experience

5-8 years of experience with Salesforce, Siebel and/or Pega CRMs

Experience with Large CRM Migration

Design Experience with multiple database services for applications and data models

Preferred

Certified AWS Architect

Multi-Cloud, GovCloud experience

Zero Trust experience for data and application

Data Quality and validation experience Pega Principal System Architect, Pega Certified Senior System Architect (PCSSA) or Pega Certified Lead System Architect (CLSA) or a Salesforce certified architect

Experience with SAFe