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Donor Network West · 1 month ago

Donation Coordinator I

Reno, NV

Full-time

Hybrid

New Grad, Entry Level

$22.19/hr - $24.65/hr

Donor Network West’s mission is to save and heal lives through organ and tissue donation for transplantation and research. The Donation Coordinator I is responsible for facilitating the gift of life through tissue donation by managing donor referrals, assessing donation suitability, and coordinating cases to maximize donation opportunities.

Health CareHealth DiagnosticsHospitalMedicalWellness

Growth Opportunities

Responsibilities

Receive and process inbound referral calls and emails from hospitals, hospices, and medical examiner/coroner’s offices

Accurately document all referral details in iTransplant (iTX) to ensure seamless case progression

Conduct preliminary medical screening of potential donors based on FDA (U.S. Food and Drug Administration), AATB (The American Association of Tissue Banks), DNWest, and processing partner guidelines

Serves as the primary liaison between Donor Operations, recovery teams, logistics staff, hospitals, medical examiners/coroners, funeral directors, and processing partners to coordinate the donation process

Reviews all associated clinical data, social data, and case notes in iTransplant (iTX) to anticipate and meet processors’ needs

Identify and resolve missing or incomplete documentation before recovery proceeds

Ensures the suitability, timely recovery, and maximal yield of donated tissues, while adhering to regulatory requirements, medical, and ethical standards

Obtains and documents all relevant information appropriately and thoroughly throughout the entirety of a case to maximize donation opportunities

Offer suitable tissue to processing partners and accept tissue for recovery on behalf of select partners

Conduct comprehensive medical screening of potential donors based on FDA (U.S. Food and Drug Administration), AATB (The American Association of Tissue Banks), DNWest, and processing partner guidelines

Discusses screening information with Donor Operations Management as appropriate

Collaborates with Logistics team to have donor transported to recovery location

Expected competency sign-off for Family Care Specialist – Donation Discussion skill within Donor Operations’ roadmap timeframe

Utilize available resources to maximize the opportunity to inform and guide families about tissue donation with a goal of obtaining authorization

Conduct donation discussions with the legally appropriate individual, securing consent for donation per DNWest policies

Perform detailed medical and social history interviews to ensure a safe and reliable tissue supply

Provide compassionate and professional support to grieving families, helping them honor their loved one’s legacy through donation

Evaluates administrative departmental situations, making sound, appropriate decisions and effectively communicating with relevant parties

Keeps management informed of any variances or discrepancies

Maintain compliance with all DNWest and regulatory requirements by completing Learning Management System (LMS) trainings on time

Attend all mandatory trainings, team meetings, and professional development sessions

Ensures timely completion of chart corrections as required

Contributes to and fosters a positive work environment while consistently promoting Ideal Team Player concepts

Remains adaptable and open to change while actively supporting and encouraging team members through transitions to ensure a smooth adjustment

Qualification

Medical screeningCase coordinationDonation discussionDisease knowledgeElectronic medical recordsMicrosoft OfficeTeam buildingCompassionate demeanorCommunication skillsOrganizational skillsProblem-solvingAttention to detail

Required

Possess basic knowledge of disease processes and related conditions

Must be able to effectively maneuver through multiple computer programs operating at the same time while sitting for long hours, must be able to stay focused and attentive. These programs include, but are not limited to, computers, office equipment, telephonic management systems, electronic medical records, and Microsoft Office systems

Strong organizational and time management skills with the ability to prioritize tasks independently and collaboratively

Excellent communication skills to interact professionally with hospital staff, funeral homes, medical examiners/coroners, and processing partners

Ability to think critically, solve problems, and adapt in a fast-paced, high-stakes environment

Must have strong team building, prioritization, and strategic skills, with the ability to collaborate effectively and foster a positive work environment with DNWest staff

Compassionate and professional demeanor when speaking with referral sources

Attention to detail with a strong ability to analyze and document medical information accurately

High School diploma or equivalent

Preferred

Bachelor's degree in biological sciences or an equivalent degree/diploma/certification in an allied health field

Certified Transplant Preservationist (CTP), Certified Procurement Transplant Coordinator (CPTC), or Certified Tissue Banking Specialist (CTBS) certification