Novocure · 21 hours ago
Manager, Patient Experience Operations
Wayne, PA
Full-time
Hybrid
Mid Level
3+ years expNovocure is pioneering Tumor Treating Fields (TTFields), a noninvasive cancer therapy designed to disrupt tumor cell division. The Manager, Patient Experience Operations will drive operational excellence and collaboration across the Patient Experience organization, ensuring seamless execution of contracting, vendor management, and process improvement initiatives.
BiotechnologyHealth CareMedical DeviceOncology
Responsibilities
Serve as a centralized operational liaison across GBM, NSCLC, DSS, Care Center, and future indications, ensuring alignment and consistency in PEx processes
Partner with Medical, Marketing, Commercial Ops, DSS, Care Center, Field Leadership, and Training to support cross-indication needs and streamline workflows
Provide coverage and support across teams during peak periods, staffing shifts, or project-based demands—including Care Center operations or DSS cross-functional initiatives as needed
Lead smaller workstreams or sub-projects within PEx, DSS, or Care Center, including timeline development, stakeholder management, and deliverable oversight
Exercise independent judgment in resolving operational issues, escalating to leadership only when needed
Contribute to process-improvement initiatives by identifying gaps, proposing solutions, and helping drive implementation across PEx, DSS, and Care Center workflows
Support new team members through informal onboarding and guidance on PEx, DSS, and Care Center processes, systems, and best practices
Coordinate field-related content and NSM deliverables in collaboration with Marketing Operations
Support engagement, recognition, and award programs designed to strengthen field motivation and alignment
Contribute to initiatives that advance business logistical operational effectiveness and enhance the overall PEx experience
Qualification
Required
Bachelor's degree required
3-5 years of experience in operations or project management within healthcare, biotechnology, or medical devices
Strong project management skills with the ability to manage multiple projects or events simultaneously
Excellent organizational skills and attention to detail
Excellent communication and interpersonal skills; able to communicate professionally across all levels of the organization and with external partners
Demonstrated ability to work independently yet so collaboratively within a team environment
Experience with event and content management platforms (e.g., Veeva, Cvent)
Must maintain a dedicated, permanent workspace setup
Ability to travel up to 50% of the time
Presence at the Chesterbrook Office at least three days per week is required
Company
Novocure
An Oncology Company Pioneering a Novel Therapy for Solid Tumors
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Pharmakon AdvisorsJP Morgan ChaseBioPharma Credit
2024-05-02Post Ipo Debt· $100M
2020-11-09Post Ipo Debt· $150M
2020-11-05Post Ipo Debt· $575M
Leadership Team
Asaf Danziger
Chief Executive Officer
Mike Ambrogi
Chief Operating Officer
Recent News
2026-01-03
2025-12-22
Company data provided by crunchbase