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Abacode, a Thrive company · 3 weeks ago

Client Support Engineer

Cleveland, OH

Full-time

Onsite

Mid, Senior Level

5+ years exp

Abacode is a NextGen global technology outsourcing provider that empowers small and mid-market organizations. The Client Support Engineer role involves providing technical support and problem resolution for client computers, facilitating user training, and assisting with hardware and software maintenance.

Cyber SecurityInformation TechnologyNetwork Security

Responsibilities

Identifies, diagnoses, and resolves first level problems for end-users of the workstations, laptops, terminal services and Citrix sessions, end-user software and hardware, network and VPN connectivity, the Internet, server services, server drive space, validation of server error messages for escalation, and new computer technology in a call center environment; communicates solutions to end-users effectively

Provides one-on-one end-user problem resolution for client (PC) software and connectivity

Sets up and assists in the configuration of end-user PC desktop hardware, software and peripherals, both onsite and remotely

Diagnoses and resolves end-user network or local printer problems, PC hardware problems and basic server, e-mail, Internet, VPN, and local-area network access problems

Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements

Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third party vendor maintenance agreements as needed

Acts as remote hands for engineering staff onsite as needed

Assists Network Technicians in creating materials for end-user frequently asked questions (FAQs) and procedural knowledgebase articles

Provides assistance to Tier 2-3 staff with problem research and documentation

Qualification

End-user supportPC troubleshootingNetwork connectivityHardware repairEnterprise supportCommunication skills

Required

5+ years providing end-user support for current PC desktop and application software

5+ years installing, upgrading, troubleshooting and repairing personal computers in a corporate networked environment

2+ years providing support for an enterprise level userbase in either the legal or financial services industry

Must be able to sit for prolonged periods of time in front of a computer

Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 45 lbs. unassisted), bending, standing, climbing or walking

Must have excellent written and oral communication skills

Company

Abacode, a Thrive company

Abacode: Your Trusted Cybersecurity & Compliance Partner Founded in 2014, Abacode has redefined industry standards by unifying cybersecurity and compliance into one fully managed program.

Founded in 2014

Tampa, Florida, USA

51-200 employees