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Cadwell · 8 hours ago

Sales Support Representative

Kennewick, WA

Full-time

Onsite

Entry Level

$20/hr - $27/hr

2+ years exp

Cadwell is a company that specializes in medical products, and they are seeking a Sales Support Representative to assist field sales in enabling purchases of their products. The role involves handling customer inquiries, processing orders, and ensuring customer satisfaction while collaborating with various departments.

ManufacturingMedical Device

Comp. & Benefits

Responsibilities

Professionally handle incoming requests, inquiries and orders from customers, and from field Sales

Develop price quotes; process orders/changes/returns, in accordance with procedures

Work with multiple Cadwell departments to ensure that customer issues are resolved both promptly and thoroughly

Demonstrate professionalism and a positive, solutions-oriented approach when interacting with customers and co-workers

Stay current on Cadwell products and software, and proficient on use of internal systems

Provide backup assistance to receptionist as needed

Perform other duties as requested, directed, or assigned

Qualification

Customer service skillsMS Office proficiencyGoogle applications proficiencyBusiness math skillsDatabase systems knowledgeEffective team memberAttention to detailTime management

Required

Associate degree in related field, or 2 years of related education/experience required

2+ years of experience in customer service, sales or other relevant experience required

Pleasant, positive, patient, and helpful customer service skills

Communicate clearly and professionally through listening, speaking, and writing skills

Strong business math skills; read and interpret data and reports

Computer skills: MS Office and Google applications, query tools, and database systems and applications

Complete work both independently and as an effective member of the team, adapting to changing requirements, deadlines, and priorities as needed

Must develop knowledge of Cadwell product lines and how they are used by clinicians, and know what questions to ask in order to be effective in assisting customers

Critical success criteria include attention to detail, organized approach to work, effective time management and follow-through

General office positions may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting and carrying up to 20 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision, and 2-way written/verbal communication

Extensive use of computer and telephone