Valon · 23 hours ago
Product Operations, Manager
New York, NY
Full-time
Onsite
Mid, Senior Level
$150K/yr - $185K/yr
4+ years expValon is a Series C company focused on transforming regulated finance with their AI-native operating system, ValonOS. The Product Operations Manager will ensure a seamless customer experience with ValonOS, operating across Product, Engineering, and Customer teams to design frameworks and feedback loops that enhance product quality and reliability.
Financial ServicesFinTechReal Estate
Responsibilities
Design and evolve the core Product Operations frameworks that allow Valon to learn from production at scale, including user acceptance testing, data migration testing, etc
Identify structural gaps in how product insights are captured, prioritized, and acted on, and create durable mechanisms that work across teams and product areas
Operate horizontally across ValonOS, focusing on cross-cutting patterns rather than isolated customer or feature-level issues
Lead investigation of complex, ambiguous, or recurring issues that span multiple teams, going beyond symptom-level fixes to systemic root causes
Partner with Engineering and FDA to improve issue definition, incident response, and long-term prevention
Own and refine how Valon validates product readiness and learns from releases through alpha testing, rollout feedback, and post-launch analysis
Act as a senior systems-level partner to Product and Engineering, translating real-world usage, operational complexity, and regulatory nuance into clear product implications
Synthesize signals across customers, data, and incidents to surface risks and opportunities that inform roadmap and prioritization decisions
Operate as a force multiplier by creating artifacts, documentation, and processes that raise the bar for product quality and decision-making across the organization
Qualification
Required
4-7+ years in product operations, product-adjacent roles, business operations, consulting, customer success, or a similar analytical environment
Strong analytical skills with the ability to break down ambiguous problems and uncover root causes
Technical curiosity—you're eager to learn SQL or work with data to understand product behavior
Clear communicator who can translate between technical teams and end users with ease
High sense of ownership, reliability, and urgency in driving issues to full resolution
Comfort partnering closely with product managers and engineers, and contributing to product thinking
Preferred
Experience supporting or implementing enterprise SaaS products
Exposure to regulated or process-heavy industries (mortgage servicing, financial services, healthcare)
Familiarity with incident management, workflow tools, or customer support platforms
Benefits
Comprehensive medical, dental, & vision benefits
Pre-tax deductions for public transportation, rideshare services, and parking expenses
Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
Quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!
Flexible paid time off, sick days, and 11 company holidays
12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition
Company
Valon
Valon is building the AI-native operating system for regulated finance.
201-500 employees
H1B Sponsorship
Valon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (8)
2023 (1)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$197.1MKey Investors
WestCapAndreessen Horowitz
2024-10-23Series C· $100M
2021-11-03Series B· $43.9M
2021-02-02Series A· $50M
Leadership Team
Andrew Wang
Co-Founder & CEO
Jonathan Hsu
Co-Founder
Recent News
2025-04-03
2025-03-20
Company data provided by crunchbase