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Central Bank · 14 hours ago

Customer Service Representative

Branson, MO

Full-time

Onsite

New Grad, Entry Level

Central Bank is a financial institution that provides various banking services. The Customer Service Representative is responsible for assisting customers with account-related inquiries, cross-selling services, and ensuring compliance with banking regulations while providing exemplary customer service.

FinanceFinancial Services

Responsibilities

Performs a variety of customer services, such as opening new accounts, opening retirement accounts, and assisting customers with inquiries concerning products and services

Explores customer needs and cross-sells services that are in the best interest of the customer

Provides superior service to customers

Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations

Assess the needs of the customer, explain the different types of accounts available and assist in the selection of the most appropriate one for their needs

Actively participate in the sales program; attend appropriate sales training; utilize sales program initiatives; work with manager to set sales goals and make every effort to reach targeted goals

Make referrals to other business units for traditional and non-traditional banking products and services

Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet needs of customer

Participate in sales programs to generate new customers

Open personal or business accounts and prepare all related documentation

Open new and process changes to safe deposit boxes

Open new accounts, open debit cards, and issue and redeem Certificates of Deposit, and open and add to Individual Retirement Accounts

Acquire and maintain knowledge of all bank products and services

Prepare all related documents for wire transfers; forward to wire transfer department

Answer questions, give explanations, and solve problems for customers face-to-face, over the phone and through correspondence

Maintain neat and orderly work area and ensure that all cash, negotiables and confidential records are secured and/or disposed of properly

Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone

Actively listen to customers and maintain a friendly, positive and professional attitude

Resolve difficult situations with tact and diplomacy

Look for creative ways to make customers feel appreciated and special

Assist others in the department/facility as needed and/or directed

Arrange daily work plans to handle customer flow and bank processing requirements, provide customer service and meet bank record keeping requirements

Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to customer service areas (i.e. Bank Secrecy Act, Regulations CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations

Acquire and maintain thorough understanding of security procedures; practice established procedures

Understand role in case of robbery and know proper post-robbery procedures

Complete or attend all required training

Other duties as assigned

Qualification

Customer serviceSales skillsBanking knowledgeAttention to detailPC skillsEffective communicationProblem-solvingConfidentiality

Required

High school education or equivalent

Basic Math Skills Required

PC and typing skills required

Attention to detail required

Ability to maintain regular and punctual attendance

Must possess good judgment skills and the ability to handle confidential information

Ability to read, write, and speak English

Effective oral and written communication skills

Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner

Ability to work quickly and accurately, analyze information and make decisions

Willingness To Assume Additional Responsibilities/duties/projects As They Arise

Ability to operate office equipment including computers, calculators/adding machines, telephones, voice mail, copy machines, fax machines, automatic currency counter, coin machine, check encoder, and security devices

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form