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LHH · 1 month ago

Customer Experience Specialist

Minneapolis, MN

Contract

Hybrid

New Grad, Entry Level

$21.50/hr - $21.50/hr

LHH is seeking a Customer Experience Specialist who thrives on solving problems and building meaningful customer relationships. This role involves delivering customer service excellence, optimizing processes, and executing operational tasks to ensure a seamless customer experience.

Human Resources

Hiring Manager

Breanna Wolter

Responsibilities

Build strong, trust-based relationships by understanding customer needs and delivering tailored solutions

Communicate proactively with customers, carriers, suppliers, and internal teams to ensure smooth operations

Handle challenging conversations with professionalism and empathy

Provide timely updates and manage exceptions with a solution-oriented mindset

Monitor service quality, identify issues, and implement improvements

Analyze customer data and KPIs to drive performance and accuracy

Support pricing strategies and identify opportunities to grow business through customer insights

Use tools and best practices to streamline workflows and reduce manual tasks

Ensure consistency across the network by following and improving SOPs

Leverage data to identify service gaps and implement enhancements

Collaborate with internal teams to ensure processes are efficient and scalable

Track orders using technology and take corrective action when needed

Execute customer-specific workflows and SOPs to deliver cost-effective solutions

Resolve issues quickly and offer alternative options to maintain service excellence

Partner with operations teams to standardize and improve task execution

Take ownership of your responsibilities and deliver results that exceed expectations

Qualification

Customer service excellenceData analysisProcess optimizationProactive communicationTechnology embraceProblem-solvingTeam player

Required

Customer service excellence