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AXS · 8 hours ago

Ticketing Supervisor

Denver, CO

Full-time

Onsite

Entry, Mid Level

$57K/yr - $58K/yr

2+ years exp

AXS connects fans with the artists and teams they love, selling millions of tickets annually for various events. The Ticketing Supervisor will manage event configurations in the AXS ticketing system and provide on-site ticketing services for City of Denver venues, ensuring high-quality service and support for promoters and event organizers.

Media and Entertainment

No H1B

Responsibilities

Configure events and promotions for the various events at the City of Denver Venues in the AXS ticketing system

Track and report all event configurations, schedules, cash deposits, and promoter interactions to ensure consistent, high-quality service and coordination

Work with event promoters to develop a deep understanding of each event and its unique challenges

Assist staff, customers, and promoters in resolving complex issues and problems related to reservations and ticketing

Supervise staff and ensure the quality of work meets the standard; encourage and motivate staff to achieve positive contributions

Create staff schedules to optimize the allocation of personnel resources on a weekly basis, ensuring efficient and effective utilization

Keep staff updated with relevant system and event information on event days to ensure they are well-prepared to assist customers

Professionally manage customer needs and requests

Troubleshoot and resolve or escalate technical support Issues

Develop expertise on all products/services, remaining current with all new releases

Strategically push business initiatives to each promoter as they interact and build events (Resale, AXS Premium)

Qualification

Event ticketing experienceTicketing system configurationCustomer service skillsBox office experienceBusiness intelligence knowledgeProblem-solving skillsDigital literacyEffective communicationTeam leadershipDetail-oriented