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IQVIA · 2 days ago

Field Service Representative

Washington, DC

Full-time

Onsite

Entry Level

$30/hr - $30/hr

2+ years exp

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. The Field Service Representative will respond to and prioritize service orders, provide technical customer service, and ensure compliance with vendor credentialing requirements.

AnalyticsHealth CareLife Science

No H1B

Responsibilities

Responds to, evaluates and prioritizes assigned service orders, for assistance with remediation needs are required by the client; including hardware, software, networking, customer service and other technologies

Performs remediation on medication dispensing hospital units within a hospital setting

Provides quality technical customer service in a professional, responsive, empathetic, reliable, patient, resourceful and assured manner

Effectively documenting all steps taken to service the request in the appropriate tracking system

Handles problem recognition and escalating and/or collaborating to solve, more complex issues to advanced team members or department management

Maintains personal parts inventory and actively resources needed parts from approved sources

Obtains and maintains proper vendor credentialing to service all customers in their respective coverage area

Sets scheduled availability within BD systems so that notification of new work can be received

Works with Novasyte to make BD aware of time off requests for gap coverage and planning

Follow calibration protocol for all tools used to service BD equipment in a timely manner to maintain compliance through customer servicing

Qualification

TroubleshootingTechnical customer serviceElectromechanical systemsHealthcare experienceCommunication skills

Required

HS Diploma minimum is required or higher degree is preferred

Must have intermediate troubleshooting abilities in the disciplines of electronics, mechanics, and electromechanical systems

Strong communication skills and ability to provide exceptional customer support

This position requires a considerable amount of pushing, pulling, stooping, bending, and lifting to 70 LBS

Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required

Travel local and national is required to support customer needs

Respond to and arrive at customer sites within the service ticket's Service Level Agreement

Must have an active driver license and a personal vehicle to use for job related assignments

Vaccine/Immunization/Hospital Credentialing Requirement: A required function of this job requires individuals to enter various healthcare facilities

Preferred

Experience as a military technician, computer technician or other complex electronics technician preferred

Experience supporting automation equipment in a healthcare setting is a plus

Experience in healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technician, electronics, electrical, technical work, or IT is beneficial for this position

Biomed/Printer Technician or any similar role where heavy lifting and consistent pushing/pulling/stooping/bending required

Retail or Hospital Pharmacy experience preferred

Prefer two or more years in the healthcare environment with technical (systems) involvement

Ability to work independently in customer settings with minimal supervision