ComTec Solutions · 1 month ago
Epicor Operations Consultant
United States
Full-time
Remote
Senior Level
$75K/yr - $125K/yr
5+ years expComTec Solutions LLC is dedicated to its core values of employee commitment, customer passion, integrity, and enthusiasm. They are seeking an Epicor Operations Consultant to deliver software implementations and provide ongoing client support, acting as a trusted advisor throughout the project lifecycle.
Information TechnologySoftware
Responsibilities
Be the trusted advisor to clients on system configuration and implementation, using Epicor’s signature methodology for problem identification, implementation, documentation, testing and training
Communicate with customer to determine needs, and contribute solution design as well as overall business strategy
Interpret requirements data and identify any gaps between current state of purchased modules and desired functionality in future state
Manage project issues and coordinate activities and schedules with both clients and internal team members in order to resolve in an effective and timely manner
Assist with generating quote specifications and proposal generation
Ability to adhere to project timelines and meet Service Level Agreement goals
Provide support for clients in a help desk capacity and assist in troubleshooting application questions
Provide on-site training and consulting for clients if necessary
Maintain daily timesheet and expense report entries and submit them accurately and timely
Other duties as required
Qualification
Required
High level (Intermediate) of proficiency in MS Office and SharePoint
Experience (Intermediate) with ERP Solutions such as Infor Visual, Syteline, Epicor, Great Plains, IQMS (DELMIAWorks) etc
Strong written and verbal communication skills
Pleasant and professional demeanor in all client and internal communications
Ability to multitask
Intellectually resourceful with sound judgment and effective decision-making abilities
Independent worker and able to work effectively on daily tasks without direct supervision
Strong organization skills and ability to operate efficiently throughout daily tasks
In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate
Demonstrates empathy with users and professionalism at all times
Work well with clients at all levels
Operates with client satisfaction in mind
Energy, enthusiasm and results-oriented
Strong troubleshooting and analytical skills
Bachelor level degree or equivalent work experience
Minimum 5 years' experience in a manufacturing environment with solid exposure to an ERP software
Understanding of Manufacturing Operations
Proven success in ERP software project implementation and deployment across multi-business verticals
Ability to schedule for evening or weekend work occasionally
Valid driver's license in your state of residence and reliable personal vehicle
Benefits
Competitive salary
Relaxed Company Culture
Value Recognition and Rewards
9 paid holidays
Generous Vacation Allowance
Health/Dental/Vision Insurance
Life Insurance and LT/ST Disability
Birthday Paid time off
Company 401K
Company laptop & Cell Phone
Team Outings & Events
Weekly Company Meals
Flexible Work/Life Balance Valued
Company
ComTec Solutions
ComTec Solutions is a business technology services company.
11-50 employees
Funding
Current Stage
Early StageRecent News
2022-07-16
Company data provided by crunchbase