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FreeCast, Inc. · 1 month ago

Client Success Associate

Orlando, FL

Full-time

Onsite

New Grad, Entry Level

$52K/yr - $52K/yr

FreeCast is a company focused on consolidating streaming services into a single platform. They are seeking a Client Success Associate to manage client relationships, ensure successful integration into their SmartGuide® platform, and provide ongoing support to maximize engagement.

BroadcastingDigital EntertainmentDigital MediaInformation and Communications Technology (ICT)InternetMedia and EntertainmentSaaSTVVideo on DemandVideo Streaming

No H1B

Responsibilities

Lead the end-to-end onboarding process for new clients, ensuring all technical and account requirements are met to get them 'live' on the SmartGuide® platform

Serve as the dedicated point of contact for clients, building long-term rapport and conducting regular 'health checks' to ensure satisfaction

Manage the Jira CRM system to track the client journey from the point of contact through successful implementation and ongoing maintenance

Develop and deliver training materials, walkthroughs, and documentation to help clients navigate our aggregate platform effectively

Monitor client engagement metrics and platform usage data. Utilize these insights to suggest platform improvements and identify accounts at risk of churn

Work closely with the Sales, Tech, and Creative teams to ensure client feedback is integrated into FreeCast’s product roadmap

Generate regular reports for senior management regarding onboarding timelines, client satisfaction scores (CSAT), and retention outcomes

Act as a first-tier escalation point for client concerns, troubleshooting account issues with a responsive and 'willing-to-help' attitude