RAYUS Radiology ยท 19 hours ago
IT ServiceNow Administrator
St Louis Park, MN
Full-time
Onsite
Mid Level
$69K/yr - $108K/yrRAYUS Radiology is looking for an IT ServiceNow Administrator to join their team, focused on improving the radiology diagnosis process. The role involves configuring and maintaining the ServiceNow environment to enhance incident management, change control, and service delivery in the IT department.
Hospital & Health Care
Responsibilities
Maintain the day-to-day operation and configuration of ServiceNow including user management, workflows, forms, UI policies and actions, Client script, business rules, notifications, and catalog items
Monitor system health, performance, and integrations to ensure reliability and compliance
Perform routine platform maintenance, including upgrades, patching, performance monitoring, and troubleshooting technical issues
Customize and manage Service Portal, Request, Incident, Problem, and Change Management application configurations specific to radiology systems (PACS, RIS, voice recognition, DICOM workflows)
Manage user access, roles, permissions, and security ACL's while monitoring user activity and ensuring data integrity through imports, exports, and CMD supporting health checks
Develop and optimize radiology-specific service catalogs and knowledge articles for clinical and support staff
Support integration between ServiceNow and other clinical systems (e.g., Active Directory, asset management platforms, imaging modalities, or monitoring tools)
Automate common ITSM tasks using flow designers or scripting to reduce manual workload
Generate dashboards and reports for radiology IT performance metrics, SLA tracking, and incident trends to inform operational improvements
Provide regular updates to stakeholders, including leadership and IT service managers
Ensure ServiceNow workflows and data handling comply with healthcare regulations such as HIPAA, JCAHO, and internal IT security policies
Manage role-based access controls and participate in periodic audits and assessments
Partner with various teams within IT to ensure alignment on services and support models
Participate in Change advisory boards (CAB) and support release planning and documentation
Other Duties as Assigned
Qualification
Required
Experience with ServiceNow platform administration and configuration
Knowledge of IT service management (ITSM) processes
Ability to perform routine platform maintenance including upgrades and troubleshooting
Experience with user management, workflows, forms, UI policies, and actions
Familiarity with healthcare regulations such as HIPAA and JCAHO
Experience in integrating ServiceNow with other clinical systems
Ability to automate ITSM tasks using flow designers or scripting
Experience in generating dashboards and reports for performance metrics
Strong collaboration skills to work with various IT teams
Ability to manage role-based access controls and participate in audits
Preferred
Experience with radiology systems (PACS, RIS, DICOM workflows)
Knowledge of asset management platforms and imaging modalities
Experience in developing service catalogs and knowledge articles
Benefits
DailyPay
Company
RAYUS Radiology
As a leading national subspecialty provider for advanced diagnostic and interventional radiology services, RAYUS Radiology is challenging the status quo by shining the light on radiology and making it a critical first step in diagnosis and proper treatment.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kim Tzoumakas
Chief Executive Officer
Ryan Raschke
Chief Financial Officer
Company data provided by crunchbase