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Hallmark Youthcare · 3 weeks ago

Lead Front Desk Receptionist

Richmond, VA

Full-time

Onsite

Entry, Mid Level

$15/hr - $17/hr

1+ years exp

Hallmark Youthcare is a leading Residential Treatment Center in the Greater Richmond area, providing care for adolescents with emotional and behavioral issues. The Lead Front Desk Receptionist serves as the first contact for visitors, managing visitor procedures and maintaining the lobby area while ensuring a welcoming environment for all.

Health CareSocial AssistanceWellness

Responsibilities

Answer incoming calls, page clinicians and staff, maintain appropriate notices to staff and residents via the intercom system; announce emergency and drill notices, and assist in collecting data related to drills

Connect all resident calls to appropriate resident phones, after verifying callers approval level

Ensure visitors sign in on appropriate confidentiality log; distribute visitor badges, and ensure visitors entering facility units are on approved lists

Maintain current log books for all functions requiring tracking, i.e. keys, vehicles, sign-outs, cabs, court scheduling, appointment announcements etc

Maintain meal ticket process and sales

Maintain professional relationships with fellow employees in a courteous, friendly manner

Conduct all work activities with respect for the rights and wishes of residents, visitors, families and fellow employees

Maintain confidentiality of facility and resident information at all times

Qualification

Customer service skillsMicrosoft Office ApplicationsVerbal communicationWritten communicationMulti-taskingProfessional demeanorConfidentiality

Required

High School diploma or GED required, OR certificate from college or technical school

Previous experience as a receptionist, greeter, clerical assistance, or similar role

Excellent customer service skills; excellent verbal and writing skills

Ability to follow policies and procedures closely, especially related to residential safety standards and phone call practices

Capable of multi-tasking in a high energy environment

Ability to maintain public customer service in a professional, friendly, calm and courteous manner; ability to manage difficult customer service situations

Microsoft Office Applications knowledge (Windows e-mail, Excel, Word, etc.)

customer service: 1 year (Required)