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TIH · 1 month ago

Vendor Manager

United States

Full-time

Remote

Mid, Senior Level

CRC Group is an insurance organization committed to supporting the well-being of its employees. The Vendor Manager role involves operational oversight of offshore support functions, ensuring efficiency and compliance while serving as a liaison between various teams and vendors.

Insurance

Comp. & Benefits

Responsibilities

Provide oversight for all offshore operational activities, ensuring service quality, process accuracy, and alignment with organizational standards

Liaison between key internal stakeholders and offshore partners- including Quality Management, Workforce Management, Relationship Management and the COR team

Manage the triage, prioritization, and resolution of all requests, ensuring timely and effective support to production teams

Oversee the maintenance, governance, and accuracy of signature repositories for both Binding and Brokerage divisions

Assist with troubleshooting, and resolution of automation or system issues, partnering with internal departments to implement sustainable process improvements

Lead continuous evaluation of workflows to promote operational efficiency, standardization, and error reduction

Oversee the development, revision, and maintenance of Standard Operating Procedures (SOPs) across all offshore-supported processes

Provide operational support and administrative oversight for ODEN Policy Terminator functions for offshore teams and multiple internal offices

Manage onboarding for new markets, retailers, and system users for both offshore and production teams

Supervise password and credential administration in accordance with company security protocols

Communicate platform updates, website changes, and moratorium notifications to offshore teams to ensure compliance and operational readiness

Serve as an escalation point for all global work types

Provide support to vendors and production teams, ensuring seamless workflow functionality

Oversee the acquisition and maintenance of offshore user credentials for Loss Run carrier portals and inspection vendor platforms

Coach and develop offshore teams, ensuring high performance, quality output, and adherence to service standards

Serve as the primary point of contact for offshore team inquiries, escalations, and operational issues

Oversee the daily review, reassignment, and workflow management of ImageRight tasks, ensuring accurate routing and timely completion

Manage the tracking, analysis, and resolution of Q&A items, identifying knowledge gaps and implementing corrective training

Monitor production performance and ensure offshore teams meet established KPIs, including AHT (Average Handling Time) targets

Conduct monthly audits of offshore processes and present findings with actionable recommendations to leadership

Investigate and respond to offshore-related issues escalated by production teams, ensuring timely resolution and communication

Qualification

Operational oversightProcess improvementInsurance industry knowledgeAnalytical skillsEffective communicationCoaching skillsWorkflow managementTraining implementationKPI monitoringEscalation managementTeam management

Required

Strong analytical skills

Effective communication skills

Deep understanding of the insurance industry

Language Fluency: English (Required)

Benefits

Medical, dental, vision, life, disability, and AD&D insurance

Tax-advantaged savings accounts

401(k) plan with company match

Generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more

Restricted stock units and/or a deferred compensation plan

Company

TIH

TIH, the fifth largest insurance broker in the United States, offers highly consultative risk management services and nearly all types of coverage, including personal, small business, corporate, employee benefits, life and health, and title.

Founded in 1922