Apply on Employer Site

Amazon · 1 month ago

Manager, FinOps, (AWS) Public Service & Federal Customers

Arlington, Virginia, USA

Full-time

Onsite

Mid, Senior Level

$125K/yr - $207K/yr

5+ years exp

Amazon is a global leader in technology and services, and they are seeking an AWS O2C Manager to support government and nonprofit communities with billing issues. The role involves managing customer receivables, ensuring timely payments, and developing processes to enhance customer experience.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail

No H1B

U.S. Citizen Only

Responsibilities

Understanding the AWS billing processes to provide guidance to customers, identifying defects and driving resolutions upstream of AR

Managing a portfolio of customer receivables and working to maximize AWS cash flow by solving customer payment issues

Preparing insightful and actionable reports for the receivables management team

Full cycle of accounts receivable past due balances, including: research, analysis and reconciliation

Managing and resolving invoice discrepancies to ensure timely and accurate receivables

Managing internal and external Accounts receivable inquiries

Maintaining customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information

Directly interacting with a wide variety of public sector accounts and building strong relationships and understanding the procure-to-pay cycles of our customers

Understanding the AWS billing processes to provide guidance to customers, identifying defects and driving resolutions upstream of AR

Developing policies, procedures and processes with internal support teams, then implementing and enforcing globally (continuous improvement cycle)

Performing deep dive analysis for AWS customer contacts to gather lessons learned, and then uses that information to create or improve policies, procedures, and best practice reference materials

Working with customer support peers around the globe to ensure a consistent and high-quality level of support

Acting as the Voice of the Customer for our AWS top tier customers and Sales Teams, reporting and acting on observed areas for improvement

Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience

Understand the end to end O2C cycle and help the team meet or exceed the collections & cash applications monthly goal

Create and update the standard operating procedures needed for successfully running the business

Own the metric and report on metric performance, produce root cause analysis and establish tenets to improve month over month performance

Strive to be Earth’s Best Employer, be responsible for providing a great learning experience for our team members

Work with the internal stake holders to implement controls and compliance processes that are best in class

Qualification

Accounts Receivable ManagementAWS Billing ProcessesData AnalysisAdvanced ExcelSQLCommunication SkillsOrganizational SkillsProblem-Solving Skills

Required

Bachelor's degree

5+ years of tax, finance or a related analytical field experience

3+ years of advanced proficiency in Excel (pivots, lookups, etc.) experience

US Citizenship

Preferred

MBA, or CPA

Experience working with large-scale data mining and reporting tools (i.e. SQL, MSAccess, Essbase or Cognos) and providing recommendations based on results of ad hoc analyses to management for strategic decision-making

5+ years of work with U.S. Federal customers experience