Zendesk · 15 hours ago
GTM Enablement Specialist
Austin, TX
Full-time
Hybrid
Entry, Mid Level
$73K/yr - $109K/yr
2+ years expZendesk is a company focused on providing customer service solutions, and they are seeking a GTM Enablement Specialist to support their Sales and Business Development teams. This role involves onboarding new BDRs, delivering ongoing training, optimizing messaging, and collaborating cross-functionally to enhance team performance.
Customer ServiceData ManagementEnterprise SoftwareSoftwareTechnical Support
Responsibilities
Onboard New BDRs: Deliver in-person and virtual onboarding programs to ramp new hires quickly and confidently
Continuous Enablement: Design and deliver ongoing training to upskill BDRs on messaging, tools, objection handling, and prospecting strategy
Sequence & Messaging Optimization: Analyze performance data and collaborate with ops, marketing, and enablement teams to optimize outbound cadences and email/voice/social messaging
Field Coaching & Support: Partner with SDR Managers to identify skill gaps, deliver tactical coaching, and ensure reps are applying best practices
Cross-Functional Collaboration: Work closely with Marketing, Enablement, Business Operations, and Product teams to ensure the Sales Development organization has the tools, knowledge, and content needed to be successful
Regional Expertise: Stay close to the field — surfacing regional insights, scaling successful experiments, and sharing voice-of-the-BDR feedback to improve programs
Qualification
Required
2–4+ years in Sales Development, preferably in a high-growth SaaS environment
Current or former BDR at Zendesk (a plus!) or equivalent experience in a fast-paced sales team
Deep understanding of outbound prospecting tactics and modern sales engagement tools (e.g., Outreach, SalesLoft, Salesforce, Gong, ZoomInfo)
Proven ability to coach others, lead trainings, and explain concepts clearly and persuasively
Data-driven mindset with an eye for what's working — and what's not
Exceptional communication skills, both written and verbal
Strong collaborator and self-starter who thrives in a fast-moving environment
Passion for mentoring, enablement, and helping others achieve their best
Benefits
Access competitive benefits, professional development resources, and leadership opportunities.
Company
Zendesk
Zendesk develops a customizable customer service platform for organizations.
5001-10000 employees
H1B Sponsorship
Zendesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (50)
2024 (69)
2023 (37)
2022 (92)
2021 (93)
2020 (44)
Funding
Current Stage
Public CompanyTotal Funding
$85.5MKey Investors
RedpointMatrixBenchmark
2022-11-22Private Equity
2022-06-24Acquired
2019-09-18Grant
Leadership Team
Mikkel Asger Svane
CEO and Co-Founder
Adrian McDermott
Chief Technology Officer
Recent News
Index Ventures
2026-01-06
Small Business Trends
2026-01-04
Small Business Trends
2025-12-25
Company data provided by crunchbase