Assembled · 1 day ago
Software Engineer - Forecasting & Scheduling
New York, United States
Full-time
Onsite
Mid LevelAssembled is a platform that balances human agents and AI for customer support, used by companies like Canva and Etsy. The role involves developing forecasting interfaces, scheduling support agents, and enhancing MLOps for efficient model deployment.
Customer ServiceInformation TechnologySchedulingSoftware
Responsibilities
Predicting contact volume: Developing forecasting interfaces, data pipelines, and inference servers to predict support contact volume and determine the optimal number of support agents required for specific days and times
Scheduling 1000s of support agents: Designing and implementing interfaces to collect and store team preferences and customer business constraints (e.g., labor laws), enabling the creation of optimal schedules for teams of thousands of support agents based on these forecasts and constraints. (check out https://en.wikipedia.org/wiki/Nurse_scheduling_problem)
MLOps: Enhancing machine learning efficiency and operations to support rapid model deployment and iteration
Qualification
Required
Extensive back-end engineering experience in statically typed languages like Go, Java, or Rust
Experience using Python libraries like pandas, SciPy, and seaborn for statistical or predictive work
Previous experience working on a machine learning or algorithmic team
A strong commitment to advancing both statistical and runtime performance, ensuring reliable and efficient forecasting and scheduling
Company
Assembled
Assembled is a workforce management platform that helps modern organizations scale customer support teams.
Founded in 2018
51-200 employees
H1B Sponsorship
Assembled has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (4)
2022 (2)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$70.7MKey Investors
New Enterprise AssociatesEmergence CapitalStripe
2022-05-26Series B· $51M
2021-03-11Series A· $16.6M
2020-03-11Seed· $3.1M
Leadership Team
Ryan Wang
Co-founder/CEO
John Wang
Cofounder and CTO
Recent News
2025-08-27
Talk Business & Politics
2024-05-20
Company data provided by crunchbase