Apple · 1 month ago
Senior Operations Program Manager, Incident Management
Austin, Texas, United States
Full-time
Onsite
Senior Level, Lead/Staff
$118K/yr - $244K/yr
10+ years expApple is a company that revolutionizes entire industries through innovative technology and a commitment to environmental efforts. The Senior Operations Program Manager for Incident Management will evolve the incident management strategy and drive timely resolution of incidents, collaborating closely with cross-functional teams to enhance customer experiences. The role requires a passion for customer experience and strong problem-solving skills in a fast-paced environment.
AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
Lead the evolution of our business operations incident management strategy
Facilitate cross-functional collaboration during incidents, acting as a central point for internal and external partners
Analyze incident data to identify trends, patterns, and opportunities for proactive prevention
Develop and maintain incident management standard operating procedures
Prepare and present reports on trends, performance metrics and process improvement initiatives to executive leadership
Act as a champion for incident management best practices and innovative solutions across the organization
Mentor and train other team members on incident processes
Qualification
Required
10+ years of experience in incident management, problem management, technical program management or related fields
Ability to define direction and empower teams to achieve goals even with limited information
Thought leader who has leveraged deep expertise to drive organizational change with measurable impact
Availability to support time-sensitive operational incidents during evenings, weekends, and holidays to maintain service and platform high standards of service reliability
Ability to contribute consistently and positively in a high-paced, fast-charging, and unpredictable work environment
Experienced presenter, comfortable presenting to senior leaders and large audiences about technical and non-technical materials
Ability to collaborate with different teams (internal and externally) with a proven track record of influencing without authority
Analytical and creative problem solver with a can do attitude and flexibility to accommodate evolving business needs
Takes proactive approach to shape and influence stakeholder expectations
Bachelors in Business, Finance, Engineering or a related field required
Preferred
Experience in the financial services industry, retail banking, servicing operations management
Experience leading incident programs across global teams
Familiarity with root cause analysis frameworks, postmortem facilitation
MBA or a relevant post graduate degree
Benefits
Comprehensive medical and dental coverage
Retirement benefits
A range of discounted products and free services
Reimbursement for certain educational expenses — including tuition
Discretionary bonuses or commission payments
Relocation
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
Venrock
2025-12-01
2025-09-25
Mac Daily News
2025-09-25
Company data provided by crunchbase