Salvus TG now known as The Purple Guys, an Ntiva Company ยท 1 month ago
Systems Administrator I
Round Rock, TX
Full-time
Hybrid
Entry Level
$45K/yr - $52K/yr
2+ years expThe Purple Guys, an Ntiva Company, is a Managed Services Provider dedicated to helping clients thrive through strategic guidance and proactive support. As a Systems Administrator I, you will be responsible for managing day-to-day support desk tickets, providing first touch resolution, and ensuring quality service and response time for client-initiated requests.
Cloud ComputingInformation TechnologyNetwork Security
No H1B
Responsibilities
Accept overflow of incoming client calls. Provide service or route as needed
Follow processes and procedures for movement of client service requests within and out of the department
Recognize opportunities and update infrastructure documentation
Service request ownership
Conduct root-cause analysis for recurring problems
Recognize lapses in system requirements, processes, and design specs based on organizational needs, security/compliance policy, and industry trends
Perform software upgrades
Troubleshoot client issues, finding root cause and resolving
Knowledge of and adherence to industry best practices regarding security
Provide technical leadership both internally and externally
Use client reports as starting point, find evidence then perform root cause analyses
Work within the parameters of the position regarding time invested in resolving client requests
Qualification
Required
2-3 years Help Desk experience
Technical experience supporting, administration and troubleshooting Microsoft Desktop and Server operating systems and applications
Familiarity with network hardware (Firewalls, Managed Switches, WAPs)
Demonstrated knowledge of MS Exchange and Office365 and related e-mail technology
Ability to navigate Hyper-V console to troubleshoot storage and availability issues in regard to virtual machines
Ability to provide escalation support
Ability to identify imminent failures and escalate as needed
Generate and provide vendor access accounts following industry security best practices
Create limited domain user accounts and delegating local server administration as needed
Provide a secure remote access method as appropriate
Ability to optimize, apply, filter group policies both by item level filtering and by security groups
Ability to audit and implement 'need to know' permission/access control
Share drive permissions
Make efficient use of security groups (eg not use the default Domain Users group)
Demonstrate intermediate knowledge of at least one cloud platform and how to navigate its console
Ability to identify misconfigured services or applications and escalate as needed
Ability to review, refine and create SOPs
User creation/departures
Software deployments
VOIP phone support
Apple Mac OSX support
Ability to communicate professionally, in English, both written and orally
Ability to write business correspondence and process procedures
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
Preferred
CompTIA A+
Network +
Security +
MCSA
Associate's Degree in Computer Science, Information Systems, Engineering or other related discipline
Benefits
Medical, Dental and Vision coverage for employee and family
401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
Group Term Life and Accidental Death and Dismemberment coverage (company provided)
Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
Health Savings Account (HSA) Options / PPO Options
Employee Assistance Program
Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
Education Reimbursement Program
Generous Employee Referral Program - cash bonus for successful referrals!
Dynamic Recognition and Rewards
Clear Promotion and Advancement Tracks
Work with Industry-Leading Talent
Company
Salvus TG now known as The Purple Guys, an Ntiva Company
In 2006, Salvus TG opened its doors with a mission to offer better technology to small businesses.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jeff Metcalf
CEO
Company data provided by crunchbase