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Princess Cruises · 2 days ago

Group Services Coordinator - IN OFFICE - Ft. Lauderdale, FL

Fort Lauderdale, FL

Full-time

Hybrid

New Grad, Entry Level

Princess Cruises is the world’s leading international premium cruise line and tour company, known for providing exceptional cruising experiences. They are seeking a Group Services Coordinator who will be responsible for coordinating group events, weddings, and dining requests, while ensuring effective communication with guests and various stakeholders.

Adventure TravelLeisureTourismTravelTravel Agency

No H1B

Responsibilities

Communicates with guests, Travel Advisors, incentive companies and relevant shoreside & shipboard departments

Manages and maintains GO & OEM group dining allocation for all ships

Supports the shipboard Events & Guest Services Supervisor with any inquiries pertaining to groups, weddings or special events

Collects and processes payments for prepaid group events , Weddings, special events or in-port functions

Supports both shoreside and shipboard teams with the planning and coordination of in-port functions & events

Qualification

Event planningCustomer serviceTime managementTeam collaborationProfessionalism

Required

Coordinates and plans the execution of group & wedding related onboard activities and amenities in conjunction with the relevant shoreside and shipboard stakeholders

Handle complex booking issues and customer inquiries, requiring quick and effective resolution strategies

Directly influences customer satisfaction and operational efficiency within the group services discipline

Works collaboratively in a diverse team environment to complete assignments by specified deadlines

Understanding of workplace policies and procedures

Familiarity with team collaboration tools and techniques

Strong time management and organizational skills

Ability to maintain reliable and consistent attendance

Capacity to be punctual and meet deadlines

Ability to collaborate effectively with colleagues and work as part of a team

Demonstrated professionalism in all interactions and tasks

Must be legally authorized to work in the United States