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Lerch, Early & Brewer · 2 hours ago

Information Technology Support Specialist

Bethesda, MD

Full-time

Onsite

Entry, Mid Level

2+ years exp

Lerch, Early & Brewer is a law firm in Bethesda, Maryland, serving as trusted partners to their clients. They are seeking an IT Support Specialist to support legal professionals with a variety of legal-specific applications and provide exceptional customer service.

ConsultingLegalProfessional Services

Hiring Manager

Erica White

Responsibilities

Install, configure, and maintain software and hardware systems to ensure optimal performance

Resolve technical issues related to software, hardware, smartphones and tablets, personal printers, MFDs, VoIP telephones, audio/video equipment, and conference room systems

Provide application support and training

Deliver outstanding customer service both at desk-side and via remote support tools

Assist with systems and application administration

Maintain inventory of IT equipment

Provide matter litigation support by performing or assisting with electronic data ingestion, discovery, and production

Qualification

Windows 11Microsoft 365A+ certificationNET+ certificationCustomer serviceIManage cloudMacOSOrganizational skillsVerbal communicationWritten communication

Required

Experience providing desk-side, telephone, and remote support in law firms or similar environments

Proficiency with Windows 11, Windows 10, Microsoft 365, Microsoft Teams, Microsoft 365 Copilot, Adobe Acrobat, iManage cloud, and macOS

Proficiency with Apple iOS and Android mobile devices

Strong customer service, verbal, and written communication skills

Ability to communicate computer problems and resolutions to all levels of knowledge and experience

Excellent organizational skills

A+ and NET+ certifications, or equivalent work experience

Benefits

Health and dental insurance

Paid holidays

Vacation time

Sick leave

401(k) plan

Company

Lerch, Early & Brewer

Lerch, Early & Brewer is a go-to law firm for middle-market businesses and individuals throughout Maryland, the District of Columbia, and Northern Virginia.

Founded in 1950

Bethesda, Maryland, USA

51-200 employees