Customer Support Engineer - West jobs in United States
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Hammerspace · 3 weeks ago

Customer Support Engineer - West

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level, Lead/Staff
date8+ years exp

Hammerspace is a company that obliterates data access delays for AI and high-performance computing. They are seeking a highly skilled and experienced Customer Support Engineer to ensure the overall success and retention of their customer base in North America by resolving complex technical issues and collaborating with cross-functional teams.

AI InfrastructureArtificial Intelligence (AI)Cloud Data ServicesCloud StorageData ManagementData Storage
badNo H1Bnote

Responsibilities

Provide Hammerspace customers with top-tier support by solving their L3/L4 technical issues in a timely fashion
Partner with sales, product & engineering to ensure that customer’s needs are met
Prioritize and drive resolution for escalated customer issues
Provide feedback to product and engineering teams on product gaps and opportunities for improvement
Document systematic learnings so that they can be leveraged in our Customer Knowledge Base
Leverage current toolsets and cross functional team members to creatively identify and resolve customer technical issues
Participate in team ceremonies to ensure proper knowledge sharing, team growth and iteration on our support processes

Qualification

L3/L4 support experienceData Storage experienceCloud environmentsSMB & NFS protocolsNetworking protocolsScripting experienceTroubleshooting skillsMultilingualExceptional communication

Required

8+ years in a customer support role (Must have L3/L4 experience), with experience working in cloud, storage, networking environments
Must CURRENTLY reside in the Unites States, on the WEST COAST
Candidates MUST have experience working for a Data Storage or Data Management company
Ability to analyze system and network diagnostics to clearly articulate issue to customer and internal cross-functional team
Understanding of SMB & NFS protocols tools
Understanding of Active Directory & Kerberos systems
Understanding of networking protocols and analysis of network packet captures
Previous scripting experience strongly desired
Ability to parse and analyze system logs
Exceptional communication skills, with ability to prioritize competing escalations
Excellent troubleshooting skills and ability to work with cross-functional teams

Preferred

Multilingual candidates preferred

Company

Hammerspace

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Hammerspace is a data platform that obliterates data access delays for AI and high-performance computing.
dateFounded in 2018
location
San Mateo, California, USA
people-size201-500 employees
web-link
https://hammerspace.com

Funding

Current Stage
Growth Stage
Total Funding
$156.7M
Key Investors
Prosperity7 Ventures
2025-04-16Series B· $100M
2023-07-18Series A· $56.7M

Leadership Team

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David Flynn
CEO
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Brian Pawlowski
VP Performance Engineering
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Recent News

TV Technology
TV Tech Announces Winners of 2025 Best in Market Awards for M&E Tech
2025-12-11
PRWeb
Hammerspace Helps Launch the Single Namespace Working Group (SNS) to End Data Fragmentation and Expose a Single, Unified Intelligence Layer for Data
2025-12-08
Inside HPC & AI News | High-Performance Computing & Artificial Intelligence
The Infrastructure Revolution for AI Factories
2025-12-06
Company data provided by crunchbase