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Glatfelter Insurance Group · 3 weeks ago

Associate Operations Support Specialist

York, PA

Full-time

Onsite

Entry Level

1+ years exp

Glatfelter Insurance Group is a leading managing general agency with a commitment to client service and innovation. The Associate Operations Support Specialist will provide operational support and administrative functions, ensuring effective communication and collaboration across various departments. Responsibilities include processing incoming and outgoing mail, handling client issues, and assisting with training and documentation.

Financial ServicesInsurance

Comp. & Benefits

Responsibilities

Assists with development of support plan to prioritize and resolve operational issues

Addresses client issues promptly and accurately

Handles escalated issues and follow-up on outstanding issues promptly

Promptly and accurately receives, sorts, scans, prepares and distributes incoming mail in physical and/or electronic format

Follows established workflow to store and handle original checks, vehicle titles and other documents

Promptly and accurately processes outbound mail, correspondence, file material or other claims or underwriting items through the appropriate method

Promptly and accurately processes claims and underwriting related tasks and media requests

Performs clearance in all systems and orders reports as necessary. Marks files accordingly; and acts as a backup for other program business when teammates are out of the office

Promptly and accurately processes new business applications

Creates letter for certified copy of policies, obtains signature and has the letter notarized and places copies in appropriate OnBase file

Performs special clerical functions requested by GCM/GUS management as approved by CSO Management

Actively assists with telephone coverage, as requested

Participates in cross team discussions within Client Service Operations to identify efficiencies and collaborative projects

Performs responsibilities necessary to ensure the accurate and efficient processing of assignments within designated span of control, line of business and area of specialization

Assists with the training of new and existing associates, as requested

Assists with the creation and maintenance of training documentation, as needed

Upholds the highest standards of customer satisfaction and service to GIG business units, and our external distribution network

Maintains confidentiality of information and disposes of material in approved manner

Contributes to the team effort by performing other assigned duties as needed

Qualification

Insurance systems experienceBasic computer applicationsAnalytical skillsProblem-solving skillsCustomer serviceOrganizational skillsCommunication skillsDetail-orientedSelf-motivatedAdaptabilityTeam collaboration

Required

High School Diploma or equivalent required

One (1) year work experience with insurance systems, or appropriate transferrable experience in a related field

Basic knowledge of related computer applications and basic computer technologies

Basic knowledge of insurance company and agency operations

Basic problem-solving and analytical skills

Ability to interact and communicate with a wide variety of people (internal and external) in an effective manner using reading, writing, speaking, and listening skills

Must be organized, detail-oriented, self-motivated, and willing to meet strict deadlines

Must be flexible and adaptable to changing priorities and directions

Successfully complete AINS 101, or equivalent coursework

Must be willing to maintain and expand level of technical and professional skills