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Guidehouse · 3 weeks ago

Associate Director - Life Sciences Advisory - Patient Support Programs (Pharma)

US - NY, New York

Full-time

Onsite

Senior Level, Lead/Staff, Director/Executive

$135K/yr - $225K/yr

6+ years exp

Guidehouse is a consulting firm specializing in strategy and transformation within the Life Sciences sector. The Associate Director will manage client relationships, oversee Patient Support Programs, and contribute to business development while ensuring quality control across multiple projects.

AdviceConsultingManagement Consulting

No H1B

Responsibilities

Develop Patient Services Program Blueprints and detailed program designs, including defining the desired customer and customer experience, the mix of programs and services, and level of support provided

Identify emerging digital technologies to optimize Patient Services offerings and identify novel ways to address persistent patient and customer challenges

Advise client partners on the optimal PS operating model to address unique product and TA needs, including identification, assessment, and selection of vendor partners to deliver innovative customer experiences

Defining methodologies to measure and benchmark the effectiveness of PS program performance; analyze metrics to provide strategic insights

Supporting the requirements definition and operational build out of both in-house and outsourced PS HUBs & additional related programs (e.g., financial support, treatment management support)

Supporting the identification of business development opportunities & subsequent pull through of business development activities (e.g., proposal development, scoping)

Qualification

Patient Services program designLife Sciences consultingAnalytical skillsBusiness developmentHealthcare industry knowledgeProject managementCommunication skillsTeam collaborationAttention to detail

Required

BA/BS degree in Science, Biomedical Engineering, Healthcare, Business or related course of study

6+ years of Life Sciences (Pharmaceutical, Biotech, Specialty Pharma and/or Medical Technology) consulting experience or blend of consulting & industry experience

Subject matter expertise in patient services programs, including Patient Services program design, PS regulatory / compliance issues, patient journey development particularly for specialty medications (e.g., high cost, biologics, CAR-T, REMs, drug-device combinations), Organizational design and change management, and Primary research

Ability to work independently but with oversight from management. Experience in managing components of projects, ownership of workstreams and/or analytics and supervising, coaching or mentoring others in daily tasks is required

Must possess strong analytical skills (Excel, Access, etc.) and leverage analytic techniques to use data to guide client and team decision-making

Must have advanced data collection, research, information finding experience and explore solutions that challenge critical thinking

Proven track record generating revenues with existing clients demonstrating a passion for developing high value client relationships and executing on an account penetration strategy that results in account growth directly or indirectly

Experience managing projects to timeline, scope and budget on multiple teams simultaneously

Must be willing and able to travel to client sites across the US, up to 33% of the time

Authorized to work for any US employer without sponsorship

Preferred

MBA / PhD / PharmD / MD degree preferred

Demonstrated commitment and passion for the Healthcare and Life Science industries

Excellent written and oral communication skills and ability to produce client ready deliverables including PowerPoint presentations

Ability to grasp and communicate clinical and business implications of technically complex products and services

Excellent attention to detail and ability to review work product of self and others and produce work product and deliverables that require minimal re-work or editing

Collaborative and a team player