Newrez · 1 month ago
Technology Delivery Manager
TX, Coppell
Full-time
Onsite
Senior Level
7+ years expNewrez LLC is committed to exceeding the expectations of residential mortgage borrowers and business partners through superior service. The Technology Delivery Manager – IT Operations is responsible for leading IT operational initiatives, ensuring alignment with business goals, and driving continuous improvement across infrastructure, platforms, and services.
FinanceFinancial Services
Responsibilities
Lead the planning, execution, and delivery of IT operations initiatives, ensuring they are completed on time and within scope
Support cross-functional teams and coordination including infrastructure, cloud, network, and service management
Develop and maintain detailed delivery roadmaps and status reports
Collaborate with business units, IT leadership, and vendors to define requirements and ensure alignment with strategic objectives
Communicate delivery progress, risks, and mitigation plans to senior leadership
Drive continuous improvement initiatives across IT operations, focusing on reliability, scalability, and performance
Review and report on KPI’s and metrics for IT Operations including monthly reports on outages, changes and consumption to other tech leaders
Ensure adherence to ITIL practices and governance standards
Mentor and guide delivery leads and project managers within the IT operations domain
Foster a collaborative and high-performance culture
Proactively identify delivery risks and issues, and implement mitigation strategies
Ensure compliance with security, regulatory, and audit requirements
Qualification
Required
Bachelor's degree or related experience
7+ years of experience in IT operations, infrastructure, or service delivery
3+ years in a delivery or program management role within a technology organization
Strong understanding of ITIL, Agile, and DevOps methodologies
Proven experience managing complex, cross-functional technology initiatives
Excellent communication and stakeholder management skills
Familiarity with IT Operations teams functions such as enterprise monitoring, incident management, and automation tools
Strong analytical skills & problem-solving abilities; solid decision-making abilities coupled with sound judgment
Ability to thrive in a fast-paced, dynamic environment
Strong verbal communication skills; strong writing and composition abilities
Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
Strong influencing and negotiation skills; consultative and collaborative work style
High learning agility with the ability to learn and integrate business variables and learn new systems and platforms
Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment
Strong project management capability
Self-directed and comfortable working with ambiguity and uncertainty
High degree of professional maturity, integrity, ability to maintain confidential data and information
High degree of business acumen; strong technical aptitude
Strong Microsoft Office skills
Benefits
Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Company
Newrez
Newrez is your mortgage partner for all stages of your homeownership journey. We offer hundreds of mortgage products to match your needs.
5001-10000 employees
H1B Sponsorship
Newrez has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (12)
2023 (41)
2022 (3)
2021 (2)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Joshua Bishop
Chief Operating Officer, Servicing
B
Bruce Williams
Vice Chairman
Recent News
2026-01-17
HousingWire.com
2026-01-16
2026-01-14
Company data provided by crunchbase