Community First Credit Union | Wisconsin · 4 weeks ago
Collections/Member Solutions Specialist
Neenah, WI
Full-time
Onsite
Entry, Mid Level
2+ years expCommunity First Credit Union is dedicated to protecting its assets while assisting members during challenging times. As a Collections/Member Solutions Specialist, you will engage with members to provide support and solutions for their financial needs, ensuring compliance with credit union policies.
FinanceFinancial ServicesRisk ManagementWealth Management
Responsibilities
Provide outstanding, helpful service in every member interaction; display sensitivity and proactively seek alternatives to assist members
Contact members by telephone and through written communication, and occasionally in-person interactions
Demonstrate exceptional listening and communication skills; respond effectively to deescalate and resolve challenging interactions
Utilize your ability to prioritize and attention to detail by ensuring our member contact is timely and well-documented
Partner with team members across the credit union to create, propose, and implement solutions for members, and ensure resolutions are appropriate, timely, and in compliance with credit union policies and regulations
Qualification
Required
A high school diploma and some secondary education or experience in a related field
Two+ years of experience in collections, lending, or a related field
Proven verbal and written communication skills
Effective problem solving abilities
Strong data analysis skills
Preferred
Knowledge of the Wisconsin Consumer Act, Fair Debt Collection Practices, and Fair Credit Reporting Act is a plus
Familiarity with Microsoft Office Suite, as well as web-based software and financial services platforms; experience with Temenos is a plus
Company
Community First Credit Union | Wisconsin
Community First isn’t just a name – it’s a promise. Driven by the power of ‘people helping people,’ we’ve come a long way since our humble beginnings.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Catherine Tierney
President/CEO
Chad Bostick
Chief Financial Officer
Company data provided by crunchbase