NEOGOV · 1 month ago
Guest Services
University Park, TX
Full-time
Onsite
New Grad, Entry Level
$11/hr - $15/hrNEOGOV is a company that provides innovative solutions for government agencies. The Guest Services role involves assisting customers with registration, daily admission, inquiries, monitoring activities, and serving food at the Holmes Aquatic Center.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide exceptional customer service to all external and internal customers
Respond to and resolve customer issues and requests
Perform clerical duties including but not limited to point-of-sale transactions, membership sales, and facility bookings
Reconcile daily deposits
Responsible for maintaining cleanliness and organization of concession and guest service areas
Perform opening and closing procedures as assigned
Serve food items to guests
Follow established City of University Park policies and procedures
Attend all staff meetings and trainings
Maintain regular and punctual on-site attendance
Qualification
Required
Must be at least 16 years of age
ServSafe Food Handler Certification
American Red Cross First Aid/CPR/AED certification within 3 months of employment
Attend mandatory drug screening
Attend mandatory Human Resources orientation if hired as a new employee
Attend all paid pre-season training sessions (required job skills, position specific and program training, etc.)
Attend all mandatory paid inservice trainings as scheduled
Be at work on time for every scheduled shift (arrive and clocked in 15-minutes before the scheduled start of the shift unless the shift is an opening shift)
Report to work and remain free from being under the influence of drugs and/or alcohol
Wear staff uniform while on duty – Staff Shirt, appropriate shorts or pants, and head cover while in the Snack Shack
Be available to work weekdays, weekends and holidays as well as opening and/or closing daily shifts, and Holmes Aquatic Center special events
Be willing to substitute for other Guest Services team members
Be willing to work together for the better of the team
Be available for a minimum of 70 work days during the season (14 days maximum approved days off season. Additional requests must have complete shift coverage before being approved)
Must pass a criminal background check (if 18 years old or older) and drug test
Preferred
Preference prior experience operating a cash register
Preference prior experience in customer service and food handling
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase